Nick was very knowledgeable and helpful.vrry nice!
10/19/2024
Gary O. VERIFIED CUSTOMER
I have been bringing my 2012 Prius to Toyota Kokomo pretty much since I purchased the car. This is the first time that Jacob has been my service man. Jacob addressed my questions with information that was very helpful to me. I appreciated the extra time he took with me to try to resolve an issue regarding my tires. I felt he was very knowledgeable and kind towards me.
Thank you Jacob.
10/19/2024
David F. VERIFIED CUSTOMER
Jacob was great. We were leaving for Florida the next day and he got us taken care of.
10/18/2024
Suzanne P. VERIFIED CUSTOMER
Very happy
10/18/2024
Braden B. VERIFIED CUSTOMER
Thank you Jake!
10/18/2024
Eugene S. VERIFIED CUSTOMER
Knowledgeable & helpful
10/18/2024
Troy B. VERIFIED CUSTOMER
Had appointment at 8:00 am to have oil changed and windshield calibrated. Was waiting on my vehicle due to I live out of town. Was on a vacation day waiting and got notified around 1:20 that the oil had not even been changed yet let alone the windshield done. That was 5 1/2 hours I had been waiting for my vehicle which I had said previously I had an 8 am appointment for. I had made arrangements with my insurance company to let me have my windshield calibrated at kokomo auto world because we have always purchased our vehicles there and have always received good service. Now I wasted my vacation day and have to make another appointment because my windshield has to be done for my insurance coverage. Highly disappointed. Will not contact my insurance company to let me have service repairs done there again.
10/18/2024
Brent S. VERIFIED CUSTOMER
It was very busy when I brought my Passport in for service. Trey sought me out in the crowd and got my vehicle scanned in, repeated back to me the service I had requested and then I was on my way.
10/18/2024
Linda P. VERIFIED CUSTOMER
Service area is always good.
Thank you so much.
10/18/2024
Freddie H. VERIFIED CUSTOMER
Service was great completed and vehicle just as I gave it to them
10/18/2024
Johnny M. VERIFIED CUSTOMER
Service writer was great, service was great. Lobby had good snacks, sales manager was knowledgeable while we chit chatted about the Tacoma on the sales floor( I was not buying) only complaint was when I spoke with Taylor this morning (who was awesome) I mentioned an issue with my gas log lever cable. When I arrived I also mentioned it, the service writer looked at it and stated that his quick lane guys couldn’t handle that, to which I agreed. My service writer was swamped which I understand, so my papers were sent to another person who either doesn’t know cars or has no interest in helping paying customers. I eventually just told him to forget it and went and bought a pair of needle nose pliers and fixed it myself. Great store, MOSTFULLY helpful people. Snacks were awesome so were the juice boxes
10/17/2024
Darwin F. VERIFIED CUSTOMER
This 2024 Honda Odyssey is my 5th Odyssey since 2014. The 2024 is the first with this noise. Today I had it in to locate and fix the noise. That didn't happen. My suggestion is that you should allow the owner to drive the car with the repairman in that he may know how to drive to get the sound.
10/17/2024
Dennis S. VERIFIED CUSTOMER
The service was great and the waiting time was better than expected. Thank you, Anthony!
10/16/2024
Maythel P. VERIFIED CUSTOMER
The staff and crew of toyota kokomo are very nice,friendly and knowledgeable
10/16/2024
Dawn S. VERIFIED CUSTOMER
I was going to pay the invoice, but he told me there was no charge because it was covered by some program (I don’t remember what it was) so I left. He called me a little while later and said he made a mistake and said I had to pay for the work after all. I had to drive back to bring a check since the dealership charges for using a credit card. The oil change and tire rotation were completed and I’m satisfied with the work, but I was not happy about having to come back to pay the bill when I could have paid it earlier.
10/15/2024
Julie J. VERIFIED CUSTOMER
Appreciate letting me know about other possible issues before fixing anything. Appreciate the costs being given upfront.
10/15/2024
Louise D. VERIFIED CUSTOMER
Very pleasant service advisor and a job well done on my car. Thank you
10/15/2024
Margery S. VERIFIED CUSTOMER
He was very kind and explained every thing very well
10/14/2024
Bernardo H. VERIFIED CUSTOMER
Anthony White
Very pleased with him!
Very nice and kind !
Very professional !
Outstanding job !