Service was prompt and efficient. Personnel were friendly and helpful. The service experience makes me want to continue buying my new vehicles at this dealership. Well done!
6/15/2024
Terri A. VERIFIED CUSTOMER
Good job
6/14/2024
Billy H. VERIFIED CUSTOMER
Kept advised throughout the servicing process. All service and repair completed in a timely manner. Thoroughly satisfied.
6/14/2024
Keith I. VERIFIED CUSTOMER
Great service, quick, friendly, and knowledgeable.
6/14/2024
Paul W. VERIFIED CUSTOMER
Trey was very helpful and courteous.
6/14/2024
Tim B. VERIFIED CUSTOMER
Great customer service!
6/13/2024
Linda B. VERIFIED CUSTOMER
Consideration and adjustments for length of wait time.
6/13/2024
Barbara A. VERIFIED CUSTOMER
I will be watching for the survey
6/13/2024
John W. VERIFIED CUSTOMER
Thank you for the timely manner in which service was completed & making us aware of a couple filters that also needed to be replaced.
6/13/2024
Matthew S. VERIFIED CUSTOMER
They were unable to fix the problem, but that is not my complaint. My wife was told on the phone the issues were under the dash. There was a box worth of stuff & a few umbrellas in the back. Trey texted & informed that they could take the stuff but would have to charge technician rate of &160/hr. I understand that a charge might be necessary. However, it wasn’t 5 minutes of work. He could’ve said hey I might have to charge $10 to take the stuff out. Also, feel I didn’t need to be charged a tech rate for that. The text only made me uncomfortable that I’d be charged for .1 hr & not overcharged for a roundup to say .5 hrs. All this could’ve been avoided by either taking the items out or calling me. I mean we did buy the car there. i responded to Trey’s text telling him not to take the items out. I did not get a response via text or when I saw him in person. Just seemed like I was another job; they had 0% interest in my satisfaction.
6/13/2024
Kim R. VERIFIED CUSTOMER
everyone was helpful and explained things well.
6/13/2024
Georgeanne S. VERIFIED CUSTOMER
Service was great and performed quickly.
6/13/2024
Theresa B. VERIFIED CUSTOMER
The recall work was completed in a timely and professional manner.
6/13/2024
Ben M. VERIFIED CUSTOMER
Good job team!
6/13/2024
John A. VERIFIED CUSTOMER
Satisfied
6/12/2024
William K. VERIFIED CUSTOMER
Good experience.
6/12/2024
Michael D. VERIFIED CUSTOMER
He was polite and explained what would happen how long it would take and the price.,
6/12/2024
Cynthia G. VERIFIED CUSTOMER
Kokomo Auto World has the best service department.
6/12/2024
Sandra E. VERIFIED CUSTOMER
Except one thing. Every time I’m in service and leave the dealership and half way home,, a note comes on saying “tire pressure low”. This upset me as recently I had a nail in my tire. Recently I took my car into dealership and they said they didn’t have time to fix it and recommended me going to a tire dealer. Which I did, and they were able to plug it and send me on my way. Trey was very courteous today as I had to call him to walk my son into reconciling the low pressure sign.