Kokomo Toyota Auto Repair Service

I wouldn't take my car anywhere else but Kokomo Auto world. They have serviced my cars for over 20yrs. I purchased 3 Honda civics from Kokomo auto world. And loved all of them.

Unfortunately, we waited far too long for a standard oil change and tire rotation. What should have been no longer than 55 minutes, was over a two hour wait. We have no clue who Anthony White is. Our appointment was at 1:15 pm we checked in 15 minutes early. We saw many customers come and go after us, yet we were still there waiting. After over an hour and thirty minutes, my husband went to check on our vehicle. It was no where to be seen in the service area. He inquired what the status was and all the service advisors seemed to not know anything. It took an additional ten minutes for them to figure out what the issue was. Some how the vehicle was pulled outside the bay and forgot about. My husband and I were surprised with such a small dealership and service department how something could slip through the cracks. The gentleman who checked us out offered us a free oil change, but to be honest we’d never come back to have it serviced at your establishment. We have six children that attend three different schools. Had it not been MLK Day and schools were not in session, it would have put us in a bind. When we pick up at one school at 3 and the next 3:50. When I scheduled the appointment I inquired how long it would take and I was told no more than 55 minutes. I never expected to wait over double that amount of time. It was very disappointing knowing we purchased the vehicle over a hour from home, due to the lack of inventory locally, and now can’t even have service preformed in a timely manor either. You guys need to do better. People from Hamilton County are moving this way and we have higher expectations. The service department needs to do better period.

The people were great, but the situation was unacceptable. For more info, ask your service department.

Poor communication

I used the shuttle and I know for a fact My car sat done and waiting for 2 hrs and then the original price quoted me was like $527 right, and it did say that there might be some leeway in that but ask me How come I went from $527 to $797 in an hour and A 1/2? I would like some explanation to that, please.

Very satisfied!!! Thank you!!!

Very friendly and helpful in answering my questions. I’ve always been happy with the service. Thank you.

Jacob was understanding and courteous with my situation on my Toyota 4runner. He took the time to listen to me and the understanding of my Toyotas problem.

Jacob Handy & Tony are top notch in customer service!

I sent a picture of the TPMS indicator light that's on after having the tire replaced. No one has responded back as of today.

The service was very efficient. Thank you.

Done in a timely fashion.

Thanks! Appreciate the friendly service and updates as the vehicle was being serviced!

Always great!!

The wrong oil was used in my 2023 vehicle. I will be bringing the vehicle back tomorrow to have it changed. Everyone was very friendly but this mistake should not have happened as the oil label is visible directly under the hood.

I appreciate how friendly Anthony was, as were the others there. Thank you!

All the service was satisfactory .

excellent work.

Very friendly and polite staff

Quick, yet thorough!