I felt bad b/c my appt was scheduled in July/Aug when I purchased my vehicle , with your new computer system I wasn’t on the schedule but they went ahead and got me in especially with them being overbooked swamped
Even though I know how stressful today was for them, they handled this well, they were polite , friendly. I hope you realize just how lucky you are to have employees like these guys were especially in todays world where dealing with the public can be challenging. Please give your crew a nice raise, bonus , they deserve it.
12/30/2023
Max W. VERIFIED CUSTOMER
Tried to sell me stuff I didn’t need. Lied to me about not being able to cut key because, he said, it might damage the key machine. Then charged me $10 plus dollars more than I was quoted.
Never be back!!
12/30/2023
Jessica S. VERIFIED CUSTOMER
Outstanding service & guidance through the process.
12/29/2023
Rachel E. VERIFIED CUSTOMER
I do miss having the printout of all the checked items from our service - for example - the individual items, tire pressure/tread - fluid levels etc. I think the new text message system is efficient - just am unable to go back and clearly “see” the recommendations of other services we might need soon
12/29/2023
Troy C. VERIFIED CUSTOMER
I appreciate good service!
12/29/2023
Christina H. VERIFIED CUSTOMER
Jake is a very nice guy. Always willing to help when needed.
12/28/2023
Richard S. VERIFIED CUSTOMER
Excellent service!
12/28/2023
John P. VERIFIED CUSTOMER
Will do! Thank you.
12/27/2023
Christian P. VERIFIED CUSTOMER
Trey went above and beyond to help with my van. He was responsive and explained everything to me. Thank you
12/24/2023
Jeffrey B. VERIFIED CUSTOMER
OK
12/23/2023
Jacqueline E. VERIFIED CUSTOMER
The team went above to fix my broke hood latch. I was driving from Michigan to Nashville and the team save my day!!! It was a little fix but the made sure I got on the road quickly and safely! My FJ and I think you all. Merry Christmas
12/23/2023
Gary C. VERIFIED CUSTOMER
Trey was courteous and knowledgeable, explaining the issues with our CVR clearly. He gave me his card for future reference, and I will use it,as we have some major work coming up on the car in the near future.
12/22/2023
Fred R. VERIFIED CUSTOMER
He was great as a service writer. Frrd
12/22/2023
Joene D. VERIFIED CUSTOMER
I liked the videos of my truck being checked under the hood and also under the truck but it would be nice if they had a video of rotating the tires so customers could be sure their tires were actually rotated. Very nice staff.
12/22/2023
Sandra C. VERIFIED CUSTOMER
They did an excellent job. Checking my car out.
12/21/2023
Rathe L. VERIFIED CUSTOMER
I had a wonderful experience! 11/10 for me on the happiness scale. I am for sure coming back to my favorite local Toyota/Honda dealer! Best team in the world!
12/21/2023
Amanda L. VERIFIED CUSTOMER
Good work and fast. I like the text messages and videos. I did have to come back I. The service department after I got the keys because the tire pressure sensor was on. Service department checked my tire pressure and said it was okay and the light will go away after it reset itself. I am concerned it will not reset.
12/20/2023
James F. VERIFIED CUSTOMER
Staff was polite and helpful. I am returning my business to Kokomo.
12/20/2023
Tony K. VERIFIED CUSTOMER
Pricing is high
12/20/2023
Felicia M. VERIFIED CUSTOMER
Nothing got done. but took over 2 hours find out it was a problem having an auto start put on by another’s company that specializes in that.