Lack of timely communication of work that needed to be done. I had to constantly go up and ask for progress update.
Lack of communication of $160 per hour diagnostic charge.
Lack of communication after authorizing work to be done that technician would be taking a hour lunch break before starting work. Went back up after waiting 1 1/2 hours to be told that technician had started after returning from lunch and it would be another hour or more.
3/22/2024
John H. VERIFIED CUSTOMER
Very well done and quick????????????
3/22/2024
Eleanor E. VERIFIED CUSTOMER
Not really your fault that I was delayed due to car before me having unexpected issues.
3/22/2024
Mary C. VERIFIED CUSTOMER
Polite/prompt
3/22/2024
Dan P. VERIFIED CUSTOMER
I worked with you, told you the diagnosis with engine code and defective part. I then had you order the part in advance so I could get done quick and you could get the job done quick. Was told it would be a little over $400 on the phone. Got there and was charged $650. I asked about the difference and they said the diagnosis. I should have done the 20 min part change myself. Learned a lesson and will not be stopping by again. Thanks for the education
3/22/2024
Tim H. VERIFIED CUSTOMER
Excellent service all around.
3/22/2024
Eric L. VERIFIED CUSTOMER
I appreciated the timeliness and ongoing communication
3/21/2024
Gary B. VERIFIED CUSTOMER
Happy so far
3/21/2024
Paul G. VERIFIED CUSTOMER
Service is always great!
3/21/2024
Peter R. VERIFIED CUSTOMER
I appreciate being able to get our Highlander in this expediently! Look forward to future business with Kari!
3/21/2024
Mary S. VERIFIED CUSTOMER
Friendly and very efficient
3/21/2024
Shawn S. VERIFIED CUSTOMER
Very pleased with service!
3/21/2024
Arelene B. VERIFIED CUSTOMER
Quick and efficient service.
3/20/2024
Leonard E. VERIFIED CUSTOMER
Excellent service as usual
3/20/2024
Edward L. VERIFIED CUSTOMER
Kari service is always sooo reliable-thank you!!
3/20/2024
Kurt N. VERIFIED CUSTOMER
Thought when I picked up my vehicle, it would have been run through your car wash, but it was not.
It might be a nice feature of having service done, but not a deciding factor for future service.
It is my intention to keep using Kari Toyota for my service needs.
3/19/2024
Michael P. VERIFIED CUSTOMER
Job we'll done.
3/19/2024
Dan M. VERIFIED CUSTOMER
Very courteous, friendly, and professional.
3/19/2024
Sherreen O. VERIFIED CUSTOMER
I always am pleased with the excellent service and friendly help. Thank you!