I dropped my car off on Monday morning at 830 for a 1030 appointment after bringing my car in the week prior… I was told a part needed to be ordered. Brett called me at 1100 to say that the part was never ordered. He never said,” I am sorry for the confusion or the inconvenience.” I am not someone that demands an apology, however, when there is a mistake made and I am paying for a service I think an apology could be expressed. The shuttle that I had scheduled to be picked up at 1130 came at 1230. When I returned and was given my keys Brett said we should have that ready for you tomorrow morning… no apology.
I arrived at the shop this morning around 9am. I sat at the door while 5 employees chatted back and forth and was not greeted, this is not uncommon in the Toyota Service department, after a minute or 2 Brett said hi… and then continued to chat with the group of employees. A gentleman left and then returned and continued to chat with Brett… after he left again I was greeted.
I would give my experience a 2 out of 10.
2/21/2024
Mike B. VERIFIED CUSTOMER
Fast, friendly and professional service.
2/21/2024
Loren T. VERIFIED CUSTOMER
Always great
2/21/2024
Lonnie N. VERIFIED CUSTOMER
Very professional and made sure that I was getting what I wanted
2/21/2024
Joseph L. VERIFIED CUSTOMER
Great service everytime.
2/21/2024
Afton S. VERIFIED CUSTOMER
The man was extremely rude at the service counter. After spending over 40K on a vehicle one would think the customer service would be better. I hope to never encounter that man again, in fact for service work I will just take my 4Runner to Duluth.
2/19/2024
Richard L. VERIFIED CUSTOMER
Please provide me with a printed copy of the inspection data, e.g., tire wear & pressure, brake wear, etc.
2/16/2024
Kathie J. VERIFIED CUSTOMER
I want to express how happy with the service and the wonderful work that was done on my vehicle. Thanks to everyone who helped.
2/16/2024
Dean S. VERIFIED CUSTOMER
Great job
2/16/2024
Sherreen O. VERIFIED CUSTOMER
Thank you for getting me in so quickly with an appointment and fixing the problem so fast also. I always appreciate your promo and excellent service on my Rav 4.
2/16/2024
Jerry H. VERIFIED CUSTOMER
We requested an oil change, it wasn’t done? I don’t want to wait till 20k miles for an oil change!
2/15/2024
Geraldine N. VERIFIED CUSTOMER
Quick and efficient. Thank you
2/14/2024
Leroy Y. VERIFIED CUSTOMER
Nothing changed
2/14/2024
Lonnie N. VERIFIED CUSTOMER
Very professional and easy to understand
2/14/2024
Theresa P. VERIFIED CUSTOMER
Pleased with my timely service today.
2/13/2024
James B. VERIFIED CUSTOMER
Best service in the Northland. Period
2/10/2024
Victoria G. VERIFIED CUSTOMER
Lyndsey is awesome!
2/10/2024
Ephraim N. VERIFIED CUSTOMER
Great service as always.
2/10/2024
David A. VERIFIED CUSTOMER
Great service
2/9/2024
Joel W. VERIFIED CUSTOMER
Thank you so much for having a shuttle, a great benefit to your dealership, nice driver.