Shortly after having had my headlight replaced I was told by my neighbor that one of my rear break lights were out. I’ll have to make yet another appointment to get that replaced. Wishing that would’ve been checked while I was there, otherwise no complaints about the service. I was thrilled to get the headlight replaced the very same day I inquired. Thank you.
12/30/2024
Katya C. VERIFIED CUSTOMER
Thank you very much, was very nice to communicate with Lyndsey ! And happy new year!
12/28/2024
Dan W. VERIFIED CUSTOMER
Bret is great with people! Given how hard the dealership pushed the extended warranty program (out of state) one would think that the Toyota registration software would clearly indicate to the service staff the presence of a maintenance/extended warranty. It makes them look underprepared. Please consider adding a yes/no checkbox for extended service/warranty when scheduling service, and have service staff ask about maintenance program when checking in. Thanks!
12/27/2024
Stuart S. VERIFIED CUSTOMER
When I dropped off my truck I was told it might be a few days because there were about eight or so vehicles ahead of me . I was totally surprised when the called two days later telling me it was ready for pick up. The best news was the fuel pump Was covered under the warranty. Very pleased with the excellent 4
12/27/2024
Blanche G. VERIFIED CUSTOMER
My 87 widowed mom who lives alone went in two weeks ago to have you check it out while the throttle was sticking. The service guy drove it and said he’d never seen that before. It wouldn’t slow down when she let off the gas peddle. He made an appointment for her at 10:30 today and sent her on her way with a potentially dangerous vehicle. We dropped it off at 10:15 to check this specific problem with the throttle sticking. Two hours later we hadn’t heard back and we’re supposed to leave to at noon. They hadn’t even tested the throttle at that time just checked the tire pressure and filters. We waited another hour. Came back after getting a text the service writer was eating lunch and would get up to help us so the assistant manager gal checked us out. Not a good experience at your establishment.
12/27/2024
Robert P. VERIFIED CUSTOMER
I was told that customer shad of me increased what he wanted done and that’s why I was told about my longer wait for my appointment. I decided to to go as I was told that it would be 45 minutes more and then a brake job before I would get m car in. Than brake job wait . I decided just to call it a day.
I guess you can’t get every
Customer happy. But how far
Does that go. I do understand
And have normally been very
Happy with your service. I hope I’m
Not getting anyone in trouble as they
Were doing there best to lease each
Customer.
Thank you, Bob
12/24/2024
Sherreen O. VERIFIED CUSTOMER
I always am very happy with the service and the people at Kari Toyota. I appreciate all they do for me. Thank you
12/24/2024
Darleen B. VERIFIED CUSTOMER
Absolutely great!
12/21/2024
Lori M. VERIFIED CUSTOMER
Thank you! He was very professional, thorough and got my service taken care of.
12/21/2024
Makayla S. VERIFIED CUSTOMER
Thank you! Always great service!
12/21/2024
James C. VERIFIED CUSTOMER
Been having my Toyota’s serviced at Kari for well over 30 years. This by far was my worst appointment. 2.5 hours for a simple oil change and tire rotation took to long. 3 people came in after I did and left before me. I make the first appointment of the day for a reason. Come on Kari, U people can do better.
12/20/2024
Carly K. VERIFIED CUSTOMER
Really appreciated the manager Jake! He is fantastic and has excellent customer service!
12/20/2024
Mary B. VERIFIED CUSTOMER
Genuinely friendly people, and fast, efficient service. I really like you guys!
12/19/2024
Marty O. VERIFIED CUSTOMER
Very professional
12/19/2024
Amanda S. VERIFIED CUSTOMER
Assistant Manager is not very attentive to her customers. I experienced this the last time I was in. Phones ringing and she’s in the back flirting with the Manager. Not the best service. I feel bad for the people calling when the phones weren’t being answered.
12/19/2024
Kari N. VERIFIED CUSTOMER
The water pump on our 21 4runner. We bought this vehicle new from here. The repair was covered under warranty but we were denied a loaner vehicle. This is not the service we would expect from toyota or Kari.
12/19/2024
Beverly D. VERIFIED CUSTOMER
All good
12/18/2024
Josh R. VERIFIED CUSTOMER
Kari is the best.
12/18/2024
Chris T. VERIFIED CUSTOMER
Special thanks to the mechanic who left my seat in the right position. It might be a small thing but I noticed