Complete and thorough job. Easy fix for something that had perplexed me for months. Very glad I brought my truck in. Great job. Good work.
Figured on thousands of dollars and walked out under $200. That may not be the case for everyone, but when it happens to you, you’ll be happy you brought it to Ford in The Dalles.
8/14/2024
Krista L. VERIFIED CUSTOMER
Aaron is hardworking and kind and wonderful. The only feedback that I have is not about him but about the price of an oil change. Nobody told me prior to service that Underriner raised the price by FIFTY PERCENT!!!!
A ten percent increase I could understand, ditto twenty percent. A fifty percent increase is just greedy.
8/14/2024
Randy S. VERIFIED CUSTOMER
Great service, great Technician, excellent experience and will definitely take my business back again and again!! MANY many thanks
8/14/2024
Andre B. VERIFIED CUSTOMER
I was very pleased with the service provide by Sid Nodurht, very professional understand my need and help me help me to understand the noise I have question about my four-wheel-drive and more, thank you.
I was not very pleased and I need to talk to the service manager regarding the body shop department, McDonald trash bag on the front passenger side , greasy fingerprints on the ceiling and sunroof glass, broken cigarette lighter cover back of truck . Thank you Andre B
8/12/2024
Deb M. VERIFIED CUSTOMER
Timely completed LOF service and good communication
8/10/2024
Cassie W. VERIFIED CUSTOMER
Could have warned me when I made the appointment that there was a SIGNIFICANT price increase in service
8/10/2024
Daniel R. VERIFIED CUSTOMER
Great reliable service. Sid and Aaron do a great job. Thanks!
8/10/2024
Cheryl R. VERIFIED CUSTOMER
Very timely and courteous staff
8/9/2024
Frank S. VERIFIED CUSTOMER
I came for service with moderate expectations after the horrible experience with the previous owner.
The interactions for check in were fine. The time for service was acceptable. What really upset me was that the work was not complete when I picked up my vehicle. I returned to the service desk and expressed my frustration and left. The task was very simple, and I was nor charged for it, but I saw this same lack of finishing with the last owner.
I left the shop very mad, I received a call asking me to return so they could make it right. After I cooled down a bit I returned, they did the work and I went home
8/9/2024
Brandon D. VERIFIED CUSTOMER
My complaints in my service order which they fixed nothing gave the truck back to me with none of my concerns or issues taken care of apparently all mechanics think that customers that buy new trucks have never turned a wrench or don't know anything about mechanics. He told me that all Ford motor shake they don't come balanced which is a lie. That's why they put harmonic balancers in engines so that they are balanced and run smoothly. My truck does not run smoothly. It shakes. Nothing was done to solve the problem. The bed is off alignment cosmetic issue not addressed. Same with the rear end not addressed
8/9/2024
Robert M. VERIFIED CUSTOMER
Thank You for completing the work in one visit.
8/8/2024
Gabrielle K. VERIFIED CUSTOMER
While I appreciate the kind service techs/managers, I was disappointed that I drove 20 minutes in, along with my husband in an additional vehicle to pick me up, left my car for 2 hours and then had to drive an additional car back to go and retrieve my car, to be told a bulletin was out for my issue and it would be fixed in the 4th quarter. They did not know what service my vehicle was in for when I showed up, and some simple looking into things/knowledge of the vehicles before my appointment could’ve saved me and my husband 80 minutes of driving each + $25 in gas. I hope that the software updated fixes the issue when it comes out!
8/8/2024
Not-Provided L. VERIFIED CUSTOMER
Excellent communication!
8/8/2024
Michael G. VERIFIED CUSTOMER
When I called to set up the appointment for the recall he helped me out and was very professional while doing so
8/7/2024
Vickie R. VERIFIED CUSTOMER
Everyone was very nice and professional . Thank you
8/4/2024
Ariel B. VERIFIED CUSTOMER
Aaron was great.
8/4/2024
Sara W. VERIFIED CUSTOMER
Great as always!
8/3/2024
Gary T. VERIFIED CUSTOMER
Always fast and good service
8/2/2024
Mike R. VERIFIED CUSTOMER
Very pleased with the service and help provided by all persons at the dealership. We were traveling and a long way from home. They resolved our problem and we were able to continue our journey. They were most helpful and we are grateful. Thank you.