Underriner Ford of The Dalles Auto Repair Service

Sid is gold... so I treat his word. Remember that underriner ford.

quick turn around, which hasn’t been typical.

The best service department EVER!

Great people great service!

Mearl is very professional and courteous as always. Not sure I would go there is he wasn’t working. He always takes care of my company car and I really appreciate it.

Everything was good.

I feel this dealership is honest, upfront and there to help it's customers, NOT JUST PUT THE ALMIGHTY DOLLAR in place of SERVICE and loyalty. I'm glad to have been introduced to them, and definitely will be back.

Sid and the team did a great job changing the oil and completing the inspection.

I always trust Sid and he is always upfront and honest with me. Kind and friendly. Thank you Sid for all your hard work. Sandi Dickey

Great service every time,I will continue to have service done there,no issues and great service, thank you

While almost everything went very well I was a little disappointed to have my tire pressure lights turn on while driving home. You guys rotated the tires and left the front tires at the rocketed back tire pressure and vs verse. This resulted in me having to go directly into fixing the tire pressures in the rain. This should be a standard practice in my opinion. Please check tire pressure at each service. Especially when you rotate them. The only other criticism I have is my battery was basically dead and had I not approached Sid about the issue I would have left with a dead weak battery. When I asked him about it he said it was super difficult to change in my vehicle and it would not be fun. So if that’s the case bring it up. This added some $200+ to my service which I imagine is a win for the business. Maybe I am wrong but I service 2 different vehicles there solely and the result is a heavy amount of money being invested in your service business. While I understand this is a busy time of year and I do able the service I receive it would be nice to feel that all boxes are being checked and I am not being left with more to do still when I leave. Especially as we enter winter and no one wants to deal with dead batteries and any potentials road side problems. Thanks for what you do and I will continue to support the business. I just hope that more attention can be paid to the small details as it goes a long way with me as I am in sales/service as well. Happy holidays.

Truck was called in for an emissions recall for a software update. I had no codes and truck was running just fine prior to this update being done. Once the update was done, truck was placed into limp mode. A truck that was running just fine and now has a Def resonator failure. It is all computer talk and took place after this update. Because this happened at your dealership I feel betrayed and that my truck is now being held hostage for a repair that up until the software update was not needed. A free recall update that is now costing me over $2000. How convenient. My trust is now broken and since I have now hit my mileage for the extended warranty that was purchased with the truck when the dealership was Ray Schultens. I will be taking all my Ford needs to another dealership or privately owned shop. I will recommend to all my coworkers and friends to not bring in vehicles for this recall update and to choose their servicing locations wisely. This bill has devastated my family for the holidays and is having me reschedule my work to accommodate a down vehicle that was running great prior to this recall update.

Did is the best!

Sure. You all went above and beyond .

We have been there 4 or 5 times in the past 18 months. I have to have a quote. The quote was accurate on this last time. It was completed in a timely manner. When I asked how long an oil change takes. I was given an hour by one person the next person said 2 hours. I often feel like I am bothering the gentleman at the counter. I had to ask if they found any issues and wasn’t given a check list of what was checked.

Sid is awesome he always makes feel like I’m his favorite customer. And he knows his stuff. Maybe I am his favorite customer.

Pickup runs great thank you

Sid was able to work my vehicle in today with a short notice. Schedule really appreciated. It was in need of an oil change.

625.for one wheel bearing seams like 3x what it should be. And did not fix the grinding noise when turning

Sid always does a great job. Thank you.