So far so good, to early to tell if any problem. Just took to long to get it in and fixed. But so fat happy with the service performed and thanks to Sid for keeping me posted up.
12/7/2024
Curtis H. VERIFIED CUSTOMER
Good crew for sure
12/7/2024
Daniel B. VERIFIED CUSTOMER
It was not the technicians fault but I was scheduled for the day before Thanksgiving at 10 am and I finally called to find out where they were after 2-2:30 hours past my appointment time with no notification of them running late. I know when you're short handed it is a pain to stop and call. But it would have made a world of difference to me if they had just taken the few moments to call and say hey sorry we are running a bit behind, but still going to show up as soon as we can. Even if they didn't have an eta.
Other than that was happy with the technician that came out he was friendly and polite! Thank you
12/6/2024
Jason B. VERIFIED CUSTOMER
Sid is very helpful and friendly.
12/5/2024
Patrick W. VERIFIED CUSTOMER
Great service very happy with work preformed.
12/5/2024
Amy J. VERIFIED CUSTOMER
I didn't feel like anything was explained to me at all. Usually when I go other places for an oil change, they Also inspect my tires and fluids and talk to me about everything. This guy didn't barely talk to us. That is something I'm not used too. I don't even know how to really read the receipt. Was not told ahead of time about the misc. Fee and tax. When I asked about the price, I was told 89.95. Nobody told me it was going to be more then then. Shouldn't you guys tell us everything went well or nit. Something!
12/4/2024
William P. VERIFIED CUSTOMER
Great fast service today!
12/4/2024
Ward J. VERIFIED CUSTOMER
I had two issues only one was addressed.The horn was fixed. Was told the battery needed to be replaced.However it tested fine. My issue was with the cars software that I had to reset three times by disconnecting the battery to reset it.
11/28/2024
Terry D. VERIFIED CUSTOMER
Every effort to accommodate my current disability and much less wait for tire exchange than other local businesses.
11/28/2024
Kay P. VERIFIED CUSTOMER
Polite and helpful.kept me informed to the process.
11/27/2024
Hope E. VERIFIED CUSTOMER
Your team in your service department,were top notch. Knowledgeable, patient and kind.explained everything in a way that I could totally understand and for this I much appreciated my experience.
11/22/2024
Danny M. VERIFIED CUSTOMER
Good job!!!! Thank you!
11/22/2024
Catherine S. VERIFIED CUSTOMER
YOUR GUYS WERE ASUME VERY POLITE & VERY CARING & CHECKED EVERYTHING FOR ME THANK-YOU"!! VERY MUCH
11/22/2024
Catherine M. VERIFIED CUSTOMER
I have been very pleased with the service under your new ownership!
11/22/2024
Jon P. VERIFIED CUSTOMER
I appreciated how quickly my F-150 was serviced.
11/21/2024
Tatiana D. VERIFIED CUSTOMER
Jake was great to work with! He’s very personable, and got my service taken care of quickly!
11/19/2024
Hunter L. VERIFIED CUSTOMER
Made an appt to have the tech come to my house for a recall. No call, no show and it took 6 phone calls the next day to get someone to show up.
11/19/2024
Brian H. VERIFIED CUSTOMER
Great communication throughout. Work completed as discussed. Good suggestions to fix all faults found during the service. Completed on time. Thanks!!
11/18/2024
Tatiana D. VERIFIED CUSTOMER
I usually love the team at Underriner from sales to service everyone is great! However my car was taken in Monday for an oil change and I had also spoken with Sid prior to the oil change to confirm that they could also test my tire pressure sensor because my fault light was on. Sid told me they would look at the sensors, and they did not and I had to go back in only to find out the sensor needs replaced. This is not the first time I have had an issue with Sid. I had issues with Sid with my last vehicle and again with this vehicle. I cannot trust my vehicle in Sid’s hands. I will continue taking my car to undertones for servicing as the rest of the team is great. But moving forward if Sid is handling any part of my service from booking to diagnosis to actually working on the vehicle I will start taking my business elsewhere. Trevor and Jake and the technicians at ford service are all amazing, but I REFUSE to ever work with Sid again.