Sid has always provided me with top notch service since purchasing my vehicle in 2018.
11/15/2024
Michael G. VERIFIED CUSTOMER
My truck was taken care of and thr wait was nit that long
11/14/2024
Susan K. VERIFIED CUSTOMER
Thank you
11/14/2024
Andres F. VERIFIED CUSTOMER
I made an appointment to come in and have a recall done on my vehicle. I came in at 9am and was told it would be 2 hours…. 2 hours passed and I questioned how much longer, was told they waiting on part. Why not have the part there, knowing I’m coming? Long story short… I didn’t leave until 3pm. I even asked for a loaner car to just be able to leave the property to get food. Nope!!!! My entire day wasted!!!!!! When it was supposed to take 2 hours! Very very poor customer service. Terrible experience!! Do better please. Very disappointing
11/13/2024
Erik J. VERIFIED CUSTOMER
Sid has always been the best service writer in his field. He's knowledgeable and explains everything clearly and honestly. He deserves to be acknowledged for doing so well. (Whatever he's earning in wages should be increased)
11/13/2024
Charles B. VERIFIED CUSTOMER
Thank You.
11/13/2024
Lajos B. VERIFIED CUSTOMER
Excellent and quick service!
11/12/2024
Wanda H. VERIFIED CUSTOMER
Thank you for getting me back on the road. Only wish it was sooner but I know that the commutation between your service department and the dealership where I purchased the car was a problem but in the end it was resolved. Thank you again.
11/10/2024
Heidi M. VERIFIED CUSTOMER
Sid was great. Took the time to answer my questions and the work was done promptly
11/9/2024
Steven S. VERIFIED CUSTOMER
Sid did a great job getting me back on the road. I wish more people cared about their customers the way Sid did.
11/8/2024
Jc U. VERIFIED CUSTOMER
As soon as I left maybe 100 yards of travel time the advanctrac light came back on which is one of the main reasons the truck came in. I paid nearly 1000 dollars and the truck spent 2 weeks in the shop after its scheduled appointment day
It’s just frustrating
11/8/2024
Isaac S. VERIFIED CUSTOMER
Trevor was very courteous and responsive to my needs on the truck service
11/8/2024
Christina M. VERIFIED CUSTOMER
Just grateful for the kindness I always receive. I get explained fully what was done or needs to be done. They answer any questions.
11/8/2024
Sandra V. VERIFIED CUSTOMER
Always satisfy with the sales and service department.
11/7/2024
Arthur H. VERIFIED CUSTOMER
He is the best
11/7/2024
Gina F. VERIFIED CUSTOMER
Fast and friendly service!
11/7/2024
Rhianna B. VERIFIED CUSTOMER
I left voicemails and texted without a response. I was confused about the process and had questions that were not answered. I'm not sure why. I acted with kindness and appreciation of help.
11/7/2024
Jobani T. VERIFIED CUSTOMER
I don’t know if there is a tier type of system or how your service department works or what I was suppose to ask but I went on the ford app and it gave me some of the things that are supposed to be checked at a certain mileage, went in told the gentleman that i needed an oil change and the every thing that needed to be checked, he said ok took my keys and then got called that it was done. Here I was thinking I was going to get details on what they saw, but nope nothing just pay and on your way, who knows if my water separator got drains or if the filter got changed. But if it didn’t it’s not the dealerships problem is yours just pay and see ya. I honestly don’t think I will ever go back I rather drive 60 miles and perhaps I get some decent service. Will not ever refer anyone to The dalles for sure. It’s a bummer. Seems like a good dealership and maybe it is and I am just jumping the gun who knows. Thanks