Sid and Trevor went out of there way to take very good care of me today. I needed to do one critical errand while my car was getting serviced,when they could not find someone to run me over to the east side of The Dalles,, Trevor himself took me over to meet with my hearing aid specialist to adjust my hearing aids. He was very great about making sure my needs were met very efficiently!!
10/23/2024
David T. VERIFIED CUSTOMER
I had my tires rotated and the special “hubcaps “ were not attached securely and were lost in my drive home to Hood River. I called twice yesterday to see what can be done to rectify the situation. It goes to message and as on now I have not received a return call.
10/22/2024
Lisa F. VERIFIED CUSTOMER
I did ask for a 5 tire rotation and only a 4 tire rotation was done.
10/22/2024
Monte W. VERIFIED CUSTOMER
I was satisfied with my service
10/22/2024
Corey K. VERIFIED CUSTOMER
Ok
10/20/2024
Greg D. VERIFIED CUSTOMER
No DEF was put in my truck (second time in a row), the next service sticker is torn in half and nothing wrote on it, the battery they the technicians have to lean over to put oil in the motor is leaking battery acid onto multiple components on that side of the engine bay, aired up tires 20 psi above the max tire pressure, and didnt even reset the oil monitor. Whats even the point of paying for a maintenance package if most things aren’t even getting done or done correctly?
10/20/2024
Bob M. VERIFIED CUSTOMER
Knowledge staff
10/18/2024
Marie S. VERIFIED CUSTOMER
I drive 1,000 miles alone with my little dog each Fall. The complete service I receive on my car lets me make this journey through the desert with confidence. Thank you
10/18/2024
Leslie H. VERIFIED CUSTOMER
My only suggestion, is to make sure that your vehicle reports are complete when you turn over the vehicle. I have to ask for a revised version for my records.
10/17/2024
Rex J. VERIFIED CUSTOMER
Ok
10/17/2024
Brian D. VERIFIED CUSTOMER
Excellent customer service
10/17/2024
Thomas H. VERIFIED CUSTOMER
Thanks for speedy service!
Keep up the good work!
10/12/2024
Roy F. VERIFIED CUSTOMER
Sid always let's me know how things are going and gives me estimates
10/12/2024
Carole B. VERIFIED CUSTOMER
Always great
10/11/2024
Thomas P. VERIFIED CUSTOMER
Jake helped provide excellent service.
10/11/2024
Sharon H. VERIFIED CUSTOMER
Guys are always welcoming and courteous. Waiting room and restrooms are always clean and well maintained.
You have always taken good care of our vehicles. Thank you so very much
10/10/2024
Brandi W. VERIFIED CUSTOMER
I’ve mentioned the current issue my vehicle is having several times since October 2023. It is still not resolved and they cannot tell me why my AC continues to lose a charge and having issues with the fan speed. My tires have also not been rotated during my appointments for oil changes as they report because my tires are not wearing evenly. I asked Les Schwab for an alignment and they said I didn’t need one. The tire wear was due to lack of rotation. Because of this my tire warranty is now void and I will have to buy tires sooner than I should.
10/10/2024
Roxanne B. VERIFIED CUSTOMER
Once I got in to have my vehicle serviced, Trevor was very attentive and cordial, and I got the work done in a Timely manner. It was a pleasure doing business with the service department, but I did have to call three times to get an appointment for service. My first two phone calls were voice messages that I had to leave during regular business hours and they were not returned. The third one was successful.
10/7/2024
Christina M. VERIFIED CUSTOMER
As always i was greeted with a smile and hello. Everyone is always welcoming and friendly. He even took the time to explain everything. I recommend everyone to this dealership.
10/5/2024
Richard T. VERIFIED CUSTOMER
Loaner car on extended service time would certainly help one car family with no one to assist with travel.