When I can’t to pick up my vehicle there were 3 employees working. While the girl helped the guy the other too just stood there and chit chatting with him as if another customer wasn’t even standing there. Then finally one guy asked if I needed help. I told him yes I was picking up vehicle. He grabbed my paperwork and keys. Then starting chatting with the other customer. So customer service is lacking. Bit worse is that my key fob was scratched and chipped up as if it was dropped multiple time and/or stepped on or drove on. I know it wasn’t like this when I dropped it off as I very seldom have to pull my keys out of my purse
8/27/2024
Russell K. VERIFIED CUSTOMER
Thank you
8/25/2024
Alexandria S. VERIFIED CUSTOMER
Super professional, kind and helpful. Thank you!
8/25/2024
Suzanne E. VERIFIED CUSTOMER
I had an oil change in another town due to your busy shop and my work schedule. One i got home I noticed oil leak. although I sat and waited almost 5 hours, they got me in without an appointment found the issue, did a temp repair, gave me an estimate and ordered parts. They explained what happened and why very well. I grew up helping my Dad, a mechanic, and used to be a service advisor ,but would have understood even if I was never near and engine. Well done
8/24/2024
Diana A. VERIFIED CUSTOMER
Great job and explained everything very well
8/24/2024
Christine B. VERIFIED CUSTOMER
Very satisfied ????
8/23/2024
Connie O. VERIFIED CUSTOMER
Thank YOU!
8/23/2024
Darla B. VERIFIED CUSTOMER
I appreciated the care and attention Jackson gave to me. TY!
8/22/2024
Ron Y. VERIFIED CUSTOMER
Ok job. I had to check at the service desk to find out our car was done. No text, no call. Not sure what happened there. The 60 k mile check took closer to 5 hours rather than the 4 hours I expected. Friendly staff, Irv the shuttle guy was great.
8/22/2024
Kevin Y. VERIFIED CUSTOMER
Great job, thanks!
8/22/2024
Marlene E. VERIFIED CUSTOMER
I appreciate your honesty.
8/22/2024
Sam Q. VERIFIED CUSTOMER
Underrinner Volkswagen repaired a problem that Bozeman Volkswagen caused by simply changing the oil . I will gladly go to Billings from now on.
8/22/2024
Karen Z. VERIFIED CUSTOMER
The wait was very long and there was not proactive communication as thw hours ticked by.
8/21/2024
Greg S. VERIFIED CUSTOMER
Satisfied with the work that was done, but we kind of got lost in the shuffle and it took a day longer to get car back.
8/21/2024
Judith S. VERIFIED CUSTOMER
Professional, polite, and throughly explained the entire process. He was a pleasure to work with.
8/21/2024
Patricia S. VERIFIED CUSTOMER
Nice people
8/20/2024
Core S. VERIFIED CUSTOMER
Everyone was really nice. I can't thank them enough for fitting me in with no appointment so I could get back out on the road.
8/20/2024
Joseph S. VERIFIED CUSTOMER
Thanks
8/20/2024
Keira S. VERIFIED CUSTOMER
Josh was a treat. Sorry for the pun, but he honestly was. He was knowledgeable, trustworthy, no nonsense. Did what I requested without trying to upsell me on unnecessary services, communicated well and was just over all friendly and kind. 10/10 would request him.