Underriner Motors Auto Repair Service

Will do

Staff very helpful. They helped me with an update to my navigation.

Fast, courteous and competent! Thanks for being awesome!

Very little communication and I feel the entire process on both occasions was mismanaged. I am very unhappy with the service received. I will NOT be recommending your company to anyone. In addition the car has an issue that occurred after the first visit that the service manager was made fully aware of on a the second visit that was not even looked at after having the vehicle for 8 hours and now we are left without ac in 100 degree heat! Ridiculous when we just had $3000 of work done. We are beyond livid.

The entire Volvo team members did an amazing job.

I live 124 miles away and when I scheduled this I was told they had the parts and took half a day off work to make the trip. Kept getting confirmation texts throughout the week assuming everything was good to go and knowing what the recall was and the parts where in. Then when I arrived was told the parts were not in. That was a half day of work and a long road trip for nothing. Very frustrating especially since you knew what the recall was and what the appointment was for.

Thank you

Bill Underriner stepped in and handled my initial frustration. Bill is a wonderful leader.

Service was very understaffed

Excellent Service as usual. I always enjoy interacting with Michael as well as the other service technicians.

Communication problems

Work was accomplished and waiting room was lovely and provided a nice place to await job completion.

You are all wonderful! And thank you Jackson!

We appreciated you squeezing us in with no notice as we are travelling across the states from Ontario Canada. The service advisor went above and beyond to get us back on the road, it was greatly appreciated. I will make sure my home dealer here’s about how well we were treated and maybe take note. Thanks again Derek B

Good, prompt service Courteous, informative desk staff Clean, comfortable waiting area

We had to take our vehicle to the shop 4 different times to get the job completed. The first two times they simply took the easy way out and charged the ac system. Finally on the third time they finally take the time to diagnose the problem. This only happened after I insisted that another charge of the ac was not sufficient. On the 4th trip the shop we dropped the vehicle off, promised by the service writer they would call that afternoon when it was done. No call. The next day I finally called for an update. ( there is a theme of no contact from the shop unless it’s initiated by me). The service writer tells me the car is completed but the ac charging system is broken so it actually isn’t done. I am told to come get the car and they will call when it can be charged. I refuse and only after arguing with them and several more phone calls are we offered a loaner car to drive. Keep in mind it’s the hottest part of the summer and they wanted us to drive a car with no ac. Nearly 4 weeks go by before the charging system at your shop is repaired. Again no updates, only get some kind of an answer when we call. So after nearly a month I am told it will be done, so we come to the shop to pick it up. It’s not actually done, come to find out a valve is missing that is needed to charge the ac. No one bothered to check over the 4 weeks it sat at your shop. So again we leave with no car. I ask to speak to service or store manager; no surprise neither one is actually at work. The next week I am promised the valve will be overnighted. Again no call or update until I call. Once again I am told the car is done, so again I go to pick it up. This time the ac repair is complete, but a recall for the spoiler was done that morning and needs 24 hours to sit while the glue sets. Another repair that could have been completed over the 4 weeks the car has sat at your shop. Another instance of no phone call or update and a wasted trip. The next morning we finally receive a text that car is fully completed, maybe this texting system could be used to update your customers on the status or changes so they don’t come to your shop when they are told it will be done.

So I was told when I made the appointment it would be 30 to 40 minutes for an oil change. Therefore, my husband and I dropped it off and we didn’t bring another car so that we could leave. We just stayed thinking it was just a short time when we arrived we were told it would be an hour and a half an hour and 45 minutes. And I said you’re kidding, right? They’ve reply was no you were very busy today and it would take that long. They could not wash the car and cut off a few minutes, so we opted for that. I don’t know how long our car was done but after an hour and 35 minutes or so I went to go see when it would be done and it was parked and had been done for a while. They didn’t tell us it was done because they were too busy behind the desk, talking to people who came to the desk that was frustrating! I will say the young man didn’t charge me for the oil change today because he could clearly see. I was upset and I appreciate that but someone should have told me my car was done. It had probably been done 30 minutes before I got up to see if it was finished.

Very pleased

I am very appreciate that you were able to get me in with a full schedule even though my issue was minor bulb replacement for my left blinker.

Very courteous and friendly service and was able to get my car in for service quickly. Car returned clean. Thanks again. Would rather not go to other GM dealers in town. Very pleased to get my Buick serviced there.