Underriner Motors Auto Repair Service

Excellent customer service ????

Service was great, thank you!

Great customer service! Such kind staff!

Josh was the ultimate professional. He answered all my questions, acknowledged and offered solutions to my concerns, and even gifted me with complimentary zoo tickets when he learned that’s where I was going to spend my wait time.

Excellent service, as always!

Everyone was so very helpful and courteous! Could not ask for better service! They washed my car And washed it very very good! BRAVO!!!

Excellent service and very polite and friendly customer service!

excellent

I accidentally scheduled my service with the out of state dealership where I bought my vehicle. When I arrived at Underriner, the service coordinator said they would work me in even though he didn’t have my appointment. I checked my conformation after I went to the waiting area and discovered my mistake. When I discovered MY error, I immediately approached the coordinator to explain and apologize. He was gracious and said they would be happy to get it done for me. They were busy, and I know at least slightly inconvenienced by error, but did the work. That is real service and much appreciated! Thank you.

I was supposed to have a free oil change. I was not made aware until the oil change was done that my free oil change expired. I was forced to pay for service because no one communicated with me. Very shady and definitely not coming back because of lack of communication and decency.

Can remember the name of guy who checked me in. If it was Jason he went above and beyond what I expected. Oil changed quickly and everything was awesome. Even a car wash.

Josh did a nice job. I brought my car in for a software update for my Volvo on call and other city driving messages that were displaying on my dash. Along with that, I brought a letter from Volvo about also updating the Apple CarPlay software. I explained that my family was traveling to Minnesota and my main focus was making sure my cruise control would work again. They shared the software update would be done in two hours but when it was done only the Apple car play was updated which was not my main concern. I asked the technician if I had not asked or shared the right concerns and he shared no that they would have needed to update the first before they could diagnose the other problem so that all makes sense to me. When I called to make the appointment I had shared my focus being the messages on my dash panel, and that my car hadn’t been updated in a long time. We drove from Wyoming to have this service done and to not have the main concern with my car fixed and updated felt frustrating to me. After I had already shared that my Volvo hadn’t had updates and had all these issues, I wish I would have been advised to have an earlier appointment where they could both update the software and diagnose the rest of the issues. I had shared we would be making this trip specifically to get this fixed before our long road trip, so that element just felt so disappointing.

Great work friendly helpful staff

Tanner did a great job.

Everyone was very helpful and kind.

I was happy with service

Got it done quickly and got it fixed. Friendly service.

The staff were all very polite and professional, and the waiting room was comfy. But we waited much longer than expected.

Great job

I was very disappointed with the amount of detail I received from the service person Jackson. No explanation beyond you need this...