Everyone was very friendly,explained things well, and had great communication overall. Service was timely.
7/17/2024
Mary M. VERIFIED CUSTOMER
Because I was so looking forward to getting
May car door fixed. Since car was in May 31.
No one ever called me I callvd got put on hold
Fo 15 minutes. Hung up.Brothee call got my appointment. Then to have wrong part
7/16/2024
Sheri S. VERIFIED CUSTOMER
The reason I had to bring my Volvo in was a noise related to the fan and and AC used together. I was told I needed a new AC compressor.
Driving the car home, the noise is still there, not fixed by replacing the compressor $$$$$$.
I am not satisfied at all with the outcome. It was very expensive and the unusual noise still exists with a new compressor.
7/16/2024
Timothy S. VERIFIED CUSTOMER
Car appears to be leaking oil after oil change, made appointment for tomorrow at 1pm to diagnose
7/15/2024
June T. VERIFIED CUSTOMER
Jackson Standingwas polite and friendly.
7/14/2024
Thomas H. VERIFIED CUSTOMER
Joshua Treat really went out of his way to help us with our older vehicle really appreciated his efforts
7/13/2024
Eddie T. VERIFIED CUSTOMER
Very friendly and helpful the service was great!!
7/13/2024
Gregory B. VERIFIED CUSTOMER
Jackson was very friendly and helpful. If he didn't know the answer to my question, he searched it out.
7/12/2024
Darlene L. VERIFIED CUSTOMER
Jackson was very polite and efficient. He even got us a ride to Costco so my husband could get his glasses replaced!
7/12/2024
Kacey G. VERIFIED CUSTOMER
Never get an answer the phone email from web site tell you go in then they retry keep in contact I think as best they can
7/11/2024
Peggy C. VERIFIED CUSTOMER
Tanner was great - can’t say the same thing for the inept communication between the tech and the desk. If there had been clear communication I would not have had to go without my car over night.
7/10/2024
Julia R. VERIFIED CUSTOMER
My appointment was originally at 11 am. My appointment before that got done early at 9 am so I called Hyundai to see if they had any earlier openings. Jackson answered and said they did and I could come now and they would get my oil change done. I was there almost 2 hours. From 9:30 am to almost 11:30 am. My car had been pulled out of the bay and was sitting up front for more than 20 minutes before someone came back up to the front (not even someone who worked in that area) to help me be able to get out of there. Please do not tell me I can come early to get done and out of there faster when you were too busy to do so.
7/10/2024
Madison M. VERIFIED CUSTOMER
This whole process was a complete shitshow, from my car sitting in the shop for a MONTH before anything was done to it and being diagnosed incorrectly, and needing a new engine. Then the wrong engine being delivered. Had to wait 2 months for my car to be done with little to no communication from anyone at the dealership.
I also came in the other day to get my purchase agreement since Underriner bought Kia and was COMPLETELY brushed off and pretty much laughed at when I talked to finance about getting that.
7/10/2024
Kim H. VERIFIED CUSTOMER
Thank you for your great service!!
7/9/2024
Gabriel M. VERIFIED CUSTOMER
Very profesional, polite and nice dude. Thank you.
7/7/2024
Angela C. VERIFIED CUSTOMER
Thank you! Service team was accomodating.
7/6/2024
Melinda D. VERIFIED CUSTOMER
He was very kind and got me up to date with any questions I had!
7/5/2024
Cheryl A. VERIFIED CUSTOMER
Professional courteous and answered all my questions
7/5/2024
Alan C. VERIFIED CUSTOMER
Fabulous, I will always Underriner
7/4/2024
Michael H. VERIFIED CUSTOMER
He was very courteous and helpful. He answered all of my questions. He's an awesome person. Thank you