The appointment was not completed in a timely manner. After over 2 hours of waiting for a simple oil change, the staff rushed the job but couldn’t complete the vehicle inspection. Because I was traveling from out of town, I was forced to make arrangements with the business who cares for my dogs, and I had to pay an extra fee.
7/3/2024
Mary Jo. VERIFIED CUSTOMER
Thank you!!
7/2/2024
Jeff T. VERIFIED CUSTOMER
Scheduled a recall repair and after I dropped off the vehicle, and was given a ride to work, was told the dealership did not have the parts. Wasted one morning and now have to come back.
7/2/2024
Dennis M. VERIFIED CUSTOMER
When an appt is made for a certain time, that's when your car should go in. Otherwise, why have an appt? 8 am appt. Arrived 10 minutes early, 5 cars in front of me and a total of 11 cars in the bay
7/1/2024
Liz S. VERIFIED CUSTOMER
There’s no data reported on tire tread fluid levels etc. considering I got a nail in the side wall and require a new tire. This world be useful information.
Additionally, the mileage at the time of service is about 2000 miles off. This does not inspire confidence in ability and diligence.
6/30/2024
Tamara G. VERIFIED CUSTOMER
Thank you for your promptness and the work on my Santa Cruz.
6/29/2024
Brett O. VERIFIED CUSTOMER
Jackson Stading was excellent he answered my questions offered me a ride back in the shuttle if I was yes he was very professional and I can’t say enough good about Jackson he made this process very easy and offered assistance the entire time
6/29/2024
Chris W. VERIFIED CUSTOMER
Every single person I dealt with was incredible. Massive kudos to Josh, he killed it. Thank you so very very much!
My best,
Chris
6/28/2024
John P. VERIFIED CUSTOMER
Friendly and great service...
6/28/2024
Susan H. VERIFIED CUSTOMER
Tanner Robertson was very professional and kept me updated regularly on my vehicle's progress. He has very good customer service skills. Several other associates came thru waiting room and also very cheerful and engaging. I liked the atmosphere in your building which was also very clean. My appt was for 9am and thank you for getting me in and out so quickly that I was home in Cody by 1pm
6/28/2024
Susan S. VERIFIED CUSTOMER
Nice job. Very personable and professional
6/28/2024
Jackie S. VERIFIED CUSTOMER
It took 2 hours when I was told one, they did not tell me I needed filter (emailed, but could have asked in person, since I didn’t know to check email) and they put on bad windshield wipers.
6/27/2024
Matthew B. VERIFIED CUSTOMER
Josh was an amazing help. It is so refreshing to have someone that is committed 100% to the customer and their vehicle maintenance needs.
6/27/2024
Ellen L. VERIFIED CUSTOMER
I made an appointment for a recall but after waiting almost an hour, was told that they had run out of the recall kits. Have to go back next week
6/27/2024
David N. VERIFIED CUSTOMER
Instead of fixing my horn like I asked them to they tried to sell me a $200 transmission service instead. My horn quit working again today.
6/26/2024
Phil J. VERIFIED CUSTOMER
Great service. Professional and timely.
6/26/2024
Hunter B. VERIFIED CUSTOMER
The service that was provided was excellent. The communication from the service department was outstanding. In addition to the service requested they took care of the outstanding recalls. Absolutely the best service I've had. Thank you!
6/26/2024
Matt W. VERIFIED CUSTOMER
Thank you for helping out when we were on our way back home and far from it.