Really appreciate associates like Joshua Treat. So pleasant, kind, caring and honest. A person with ideas on how to fix things. I also like others there Thank You
5/14/2024
Scott T. VERIFIED CUSTOMER
Very pleased with all the help .
5/11/2024
Randy And. VERIFIED CUSTOMER
Good job!
5/11/2024
Colette G. VERIFIED CUSTOMER
Tanner was very helpful and cordial. We very impressed with his thoroughness and made sure we were well informed. He did an amazing job. Thank you very much.
5/11/2024
Julie T. VERIFIED CUSTOMER
He just made it easy! I appreciate that type of service!
5/10/2024
Kara L. VERIFIED CUSTOMER
My service tech was AMAZING!! 10 stars. So kind and helpful
5/10/2024
Julie S. VERIFIED CUSTOMER
The service at Underriner Motors is unmatched! So grateful for all of you!
5/10/2024
Stephen S. VERIFIED CUSTOMER
Good customer service
5/10/2024
Brent V. VERIFIED CUSTOMER
Good communication
5/9/2024
Julie V. VERIFIED CUSTOMER
My only complaint was the guy who drove the car into the garage. I didn’t realize I should drive it in when it opened without asking first. He told my husband, “you don’t pay the heating bill”. I thought it was rude and unnecessary. Other than that, we were completely satisfied.
5/9/2024
Erin G. VERIFIED CUSTOMER
Thanks for the great service today!
5/8/2024
D And. VERIFIED CUSTOMER
Josh is a former employee and we hated to see him leave. He’s 100% professional and you can tell he’s fully engaged with his customers. Tell him to keep up the great job!!!
5/8/2024
Lana S. VERIFIED CUSTOMER
Friendly, attentive, good communicator
5/7/2024
Sheri S. VERIFIED CUSTOMER
I was told I needed a new cabin filter, which I had replaced at my last visit in February. I think that before you make recommendations, the tech should make sure he is aware of the customers recent vehicle work.
I also am curious as to why I had an oil change in February and had to come back in May, per the sticker put on my windshield. I really should not have had to return in such a short time period.
I think there needs to be better communication, more accurate info.
5/7/2024
Mike V. VERIFIED CUSTOMER
About 6 months ago I had my first visit to Underriner for warranty work on my XC40 and I dealt with Joshua. He was professional then and when I inquired on a good nearby restaurant he gave me a great recommendation and directions. Today he was once again efficient and professional. The cherry on top was they WASHED my car after the service! Top-notch. Thanks Josh and Underriner.
5/7/2024
Megan M. VERIFIED CUSTOMER
I had appointments to get recall on my car that when I went in to schedule the appointment they said by time you appointment is here we should have the part. I take in and I call in two hours say they part and that it’s just sit but you guys should the part this week. I ask if I could first on the list and if I could schedule another appointment to get that recall fixed. They said no and I’m not impressed compared the last I was there.
5/7/2024
Christine W. VERIFIED CUSTOMER
This was only the 2nd time my Santa Cruz was washed in the 2 years I've been coming for service
5/6/2024
Robert M. VERIFIED CUSTOMER
There was a mistake with oil made during my visit. Your service team acknowledged the mistake and attempted to correct the mistake. It was acceptable to me but it wasn’t the same as not making the mistake in the first place.
5/4/2024
Charolotte T. VERIFIED CUSTOMER
Good job at not making me feel like an idiot for having a loose license plate bracket!