The recall was not done on the trunk of my 2016 Elantra because they didn't have the part on the shelf...I made my appointment in October. The trunk was Jerry wired inorder for it not to bounce open and the whole part will be needed which means another trip to Billings (which is over 200 miles for me) and 367 dollars to get it fixed. Granted the recall latch will be free but in order for my trunk to get totally fixed I will need to make 2 trips instead of the one I had been expecting. The service tech also did not call me to ask me to come open the trunk to see if we needed the whole assembly or if the latch (which was to be there for my recall appointment) would be needed to order.
I got the information after it was decided to not fix it because the part was not there.
11/30/2024
Stephen M. VERIFIED CUSTOMER
Thank you so much for how you handled the repairs on our Volvo!!!
11/28/2024
Rick F. VERIFIED CUSTOMER
Excellent service and explanation of service received
11/26/2024
Jenny N. VERIFIED CUSTOMER
Such nice people/staff, good communication, timely. Thank you!
11/24/2024
Cecil C. VERIFIED CUSTOMER
Great service
11/23/2024
Hildah K. VERIFIED CUSTOMER
Am grateful!
11/22/2024
Holly L. VERIFIED CUSTOMER
Everyone is sooooo nice! I appreciate that since I live in Sheridan.
11/22/2024
Tiffany H. VERIFIED CUSTOMER
Jackson was very professional, knowledgeable and listened to my concerns.
11/22/2024
Clearwater Federal. VERIFIED CUSTOMER
She was excellent. Positive and accurate and a great communicator.
11/21/2024
Danae P. VERIFIED CUSTOMER
Bonnie is great, but that the fact my car is burning so much oil and nothing is going to be done about it is infuriating. That possibly selling my car may be the other option pisses me off. I’m going to call the dealership we bought it at for a second opinion and see if they can help me.
11/20/2024
Victoria D. VERIFIED CUSTOMER
He did a good job and kept me updated
11/19/2024
Connie S. VERIFIED CUSTOMER
Bonnie was a breath of fresh air. Engaged in her job; excellent customer service.,
11/18/2024
Marci M. VERIFIED CUSTOMER
When i dropped my car off I was told I have one more oil change service, then when I picked it up I was told it was my last "complimentary" service. When I asked why he said because I am.not the original owner, yes I am. Then he said because it's your 4th, I said I believe it's my 3rd. Then he said it was b3acise of the mileage. This is our second brand new car we have brought from undereiner, and usually the service is good. This day for this particular man was not the service we come to expect from underreiner. We love working with our sales lady there, but this has me wondering.
11/16/2024
Karla S. VERIFIED CUSTOMER
Always fabulous service! Thank you
11/16/2024
David Z. VERIFIED CUSTOMER
Bonnie was kind and pleasant and kept me informed on status of repair on my car. Very helpful and kind! Thank you!
11/15/2024
David O. VERIFIED CUSTOMER
Thank you for your great support and service.
11/14/2024
Nan J. VERIFIED CUSTOMER
Thanks for the wash too! Much appreciated.
11/14/2024
Kayleen D. VERIFIED CUSTOMER
Jackson kept me updated on the status of my vehicle and was pleasant during the check in and out process.