The interior of the car had oily dirt on the steering wheel, the plastic was left on the seat and a dirty oily floor mat .
Check the oil level and it was over filled
A simple oil change took over one hour and fifteen minutes
11/7/2024
Susan H. VERIFIED CUSTOMER
Highly satisfied with your service department.
11/7/2024
Dean H. VERIFIED CUSTOMER
Thankd
11/7/2024
Karen Z. VERIFIED CUSTOMER
The quality of my warranty issue was not good. In fact, I will be back to have it redone. The plastic and paper used by the service department was on the floor. This is my 2nd experience with Underriner Hondas service department and I am not impressed!
11/6/2024
Larry H. VERIFIED CUSTOMER
Unlike the previous Honda dealer that I received “service” from in Portland, I was listened to by Underriner and the work done was what I expected and actually needed. I felt appreciated by the staff and feel confident in having Underriner handle my future Service needs.
11/6/2024
Pam C. VERIFIED CUSTOMER
Shelby was very polite! Customer service was great! Thank you Shelby!
11/6/2024
Inger T. VERIFIED CUSTOMER
I was so upset about the issue with my car when I went out to Underriner. Cheryl was so kind and calm. After the inspection she was very professional telling me about my options and what most likely caused the problem. I trust that my car will be in good hands.
11/5/2024
Georgia R. VERIFIED CUSTOMER
Everything was great!!!
11/5/2024
Jerry V. VERIFIED CUSTOMER
My telephone number is ****-****-xxxx
11/5/2024
Richard Z. VERIFIED CUSTOMER
Very nice experience. She answered all my questions I had about the new cars as well as mine. That's why we buy our Hondas from you guys.
11/2/2024
Charles D. VERIFIED CUSTOMER
Awesome
11/2/2024
Katy A. VERIFIED CUSTOMER
Kyle rocks! He communicated every step of the way!
11/1/2024
Susan H. VERIFIED CUSTOMER
Excellent service
10/31/2024
Trevor K. VERIFIED CUSTOMER
Appreciate Kyle's communication on when the vehicle would be ready when it was going to be close to an all day fix. He let me know early in the afternoon that it would be ready anytime after 4! I didn't expect it to be ready until the morning. He got me in quickly and told me the plan and it went better then expected!
10/31/2024
Heather W. VERIFIED CUSTOMER
Kyle is knowledgeable and enthusiastic. I have a great 1st experience with your dealership! Thank you!
10/31/2024
Thomas E. VERIFIED CUSTOMER
Very professional and efficient…
10/31/2024
Dan S. VERIFIED CUSTOMER
I continue to patronize your service department because of Kyle Robinson! Dealerships usually charge more for some services, but I appreciate his help.
10/31/2024
Helen H. VERIFIED CUSTOMER
The guy that checked me in was anything BUT friendly. Not professional and acted like I was an ant he could step on at any minute. Then when I asked about it being ok to have my dog in the car, he told me no and if he found one pet hair, I was being charged a cleaning fee. Then we found many little white pet hair. There was one call about my car, by Cheryl after I dropped it off on Thursday. I returned the call and left a message. Friday I called to get an update. Cheryl told me they couldn’t get my door to do what I said it did. I explained I wasn’t that worried about the door. Mostly the brake light that was coming on and I really needed my car because I couldn’t drive the loaner out the dirt road my client lived on. That was around 1:. She said she would have them call me. No call. Monday morning, I had to have my client that is having serious issues with his eyes drive down to meet me, so I could drive him to his appointment in Billings.
Monday I called and was told Cheryl was on another line and would call me back. No call.
Finally, I got my car back today.
Your sales team Brandi and Doug were awesome, but I would never have bought this vehicle if I knew I had to deal with this kind of a service team.
10/30/2024
Brian D. VERIFIED CUSTOMER
Your service manager was the best I’ve worked with at your dealership did an outstanding job of keeping me informed the progress was being made and was a true professional. You need to hang onto this guy.
10/30/2024
Dave G. VERIFIED CUSTOMER
Cheryl and all the others I talked to today were great! I think even Mr. Bill Underreiner said hi to me and asked if he could help me with anything as I was perusing the coffee and refreshment center in the waiting area. Very nice gentleman with a big sincere smile.
No complaints at all! Car ran great on my trip back to my home in Cody.
Great job, team!