Had to return because oil leak following oil change. Driveway is a mess. Oil bolt was not tight. Otherwise OK
9/26/2024
Jami K. VERIFIED CUSTOMER
Cheryl is an amazing employee. She works very hard. In another note, I have worked with many vehicle companies, including GMC, Toyota, Denny, manhole, and Rimrock auto and have never had the experience. I am having with the Honda service department. I This is my first time owning a Honda as I’ve heard they are such an amazing vehicle, but I have had several issues and disappointing experiences in the service department. I don’t know if I got a lemon for a vehicle or what, but I am fearful of when the warranty wears out and I am feeling like I need to trade off a vehicle that I haven’t even had for a full year.
9/26/2024
Pam C. VERIFIED CUSTOMER
Cheryl is very nice. She is a very hard worker and I appreciate her helping me. Thank you Cheryl!
9/26/2024
Elizabeth M. VERIFIED CUSTOMER
It took 1 hour and 40 minutes for one key. I was quoted $95 on the phone but that did not include over $80 in labor. The people were perfectly friendly, but did not tell me there was a problem until I went to ask why it was taking so long.
9/26/2024
Tracie M. VERIFIED CUSTOMER
Efficient & friendly.
9/24/2024
Nick V. VERIFIED CUSTOMER
Only issue was lack of communication. While in waiting area I apparently received a text that I was unaware of initially. Is it too much to ask to come get me? After arriving and saying hi she took keys and said nothing else. She went to. Ar checked it in came a k stood behind her desk and an out two minutes later after I made a. Option she said I could go wait. Very on personal. i
9/22/2024
Suzanne M. VERIFIED CUSTOMER
Cheryl was down to earth and personable. I was early for my appointment and the service staff were busy helping other customers. She apologized (sincerely) about the wait. I wasn’t bothered at all with the minute wait because i could see they were busy. Her actions said that she even tho she was busy, she was aware of her customers. I appreciated that she made me feel like i was the only one who mattered. Impressed by the changes/improvements in the service department. Well done:). Ty
9/21/2024
Jim M. VERIFIED CUSTOMER
Kyle is very confident and focused on customer service.
I’ll return to Underiner because of Kyle!
9/20/2024
Scott E. VERIFIED CUSTOMER
Thank you. Job well done.
9/20/2024
Rose M. VERIFIED CUSTOMER
I brought my vehicle in and got new tires oil change new battery and some other stuff done with the fluids and then brought it home put it in my garage. Went to use it the next day and it wouldn’t start. It took me a day and a half to get somebody here to get started and then, that engine light was on and the TCS light was on and they said the mechanic said it was on when it came in and I said it wasn’t it wasn’t on when it came in but if it was, why didn’t they fix it so I took it back. It stayed there for a day and a half. They still hadn’t got to work on it so I brought it home. I am very unsatisfied with your work and I will never do business with you guys again
9/20/2024
Dean H. VERIFIED CUSTOMER
Great service
9/20/2024
Rebecca P. VERIFIED CUSTOMER
Thank you for providing honest service and taking good care of your customer's car needs!
9/19/2024
Mark S. VERIFIED CUSTOMER
Kyle was great! He's very knowledgeable and explained everything perfectly.
9/19/2024
Dave J. VERIFIED CUSTOMER
Kyle is a very nice man. He is thorough in his communication.
9/19/2024
Arlene C. VERIFIED CUSTOMER
Quick service. Fair pricing
9/18/2024
Laureen S. VERIFIED CUSTOMER
Waiting on estimate for ordered part and installation. I need to turn it in to Fremont Motors in Powell
9/16/2024
Tamara G. VERIFIED CUSTOMER
Kyle was very helpful! The service center was very busy and he managed the chaos with ease. I appreciated his help!
9/15/2024
Shaun S. VERIFIED CUSTOMER
Kyle was very helpful. Thank you for helping me get the car sorted out!
9/14/2024
Juliana S. VERIFIED CUSTOMER
Kyle helped me with my oil change appointment. He was very kind and patient, when I was dropping off my car someone had shopping bags in hand wanting to put them in their unfinished vehicle, he let the person know he'd put them in their vehicel, another employee came over and was gonna do it but Kyle let them know there was no need and he would take care of it for the customer. Kyle made sure to help everyone in a timely manner. When I returned for my vehicle, there had been quite a few people coming in at once, and he was the only one attending to all 5 of us. I noticed he tried to make sure each person felt like they weren't rushed and respectfully he ask how my day was. I feel like he does deserve some recognition bc I know it isn't easy sometimes dealing with certain individuals and from drop off to pick up he did his best in showing everyone even coworkers he wanted to help them well he pushed the busy day with a good attitude.
9/14/2024
Nicole O. VERIFIED CUSTOMER
Kyle was so great to work with. Explained everything very well and very easy and comfortable to talk to. I watched him interact with many other customers and I’m sure they feel the same way!