Kyle was extremely courteous and kind. He even walked me out to my car when the car was ready. I was very impressed with his attitude and service!l
7/27/2024
Rakesh S. VERIFIED CUSTOMER
Satisfied Very Very
7/27/2024
Lenny P. VERIFIED CUSTOMER
Service was on spot with the communication, I received my text for checking in and on the inspection, and they paid attention to my request for no car wash after service. Kyle called as soon as my vehicle was ready and offered to pick me up himself, which allowed me to pickup my vehicle when I was free to do so with no interruptions to my work schedule.
Thank you for your focus and customer respect, it goes a long way to sustain satisfaction and return of service request.
7/26/2024
Richard W. VERIFIED CUSTOMER
No other comments at this time.
7/26/2024
Wendy D. VERIFIED CUSTOMER
On the last visit we were told we needed an alignment and a new battery - $500 some dollars and we did not get either service from Underriner. Took the car to the tire shop and it did not need alignment. This time battery was good - (we did not replace it), but we need $800 worth of fluid service. After the last visit recommending alignment (not needed) and new battery (good at this visit), I do not have a lot of faith in what is recommended for service and certainly won’t spend the $833 quoted on this visit.
7/24/2024
Cyinthia H. VERIFIED CUSTOMER
It was great service. My skid plate came loose and I had to have it removed while I was out of town but got right in the next day.
Cheryl was very professional and texted and advised me that my oil was at 60% and advised that I should wait until it was 16-20%. She didn’t try to upsale me. I really appreciate that. We bought our CRV from Underriner’s 7 years ago and have never had it serviced anywhere else.
7/24/2024
Billie V. VERIFIED CUSTOMER
Kyle was helpful, listened to my concerns, did a safety check as I told him I would be traveling with my grandson. I was very impressed with his assistance.
7/24/2024
Angela W. VERIFIED CUSTOMER
Cheryl is a joy much better at her job than the last fellow. She needs a raise!
7/24/2024
Megan F. VERIFIED CUSTOMER
Great experience
7/24/2024
Michaela L. VERIFIED CUSTOMER
Always excellent service and professionalism at Honda. Also clean and relaxing waiting room. And coffee!
7/23/2024
Wayne R. VERIFIED CUSTOMER
Ok
7/23/2024
Eva K. VERIFIED CUSTOMER
Thank you. We were just a little surprised it took 2 hours to service. We will know for next time and make arrangements to not just sit there.
7/21/2024
Ct M. VERIFIED CUSTOMER
Very nice & professional service advisers. I visited with the staff and everyone was nice. Car was properly fixed. Thank you kindly.
7/20/2024
Karen D. VERIFIED CUSTOMER
So happy with the changes in the service department!
7/20/2024
Karen Z. VERIFIED CUSTOMER
I had an appointment for 3:00 to have them check some things I thought were warranty issues. 2 1/2 hours later, I was told a new seat was ordered and all other issues I was concerned about were "normal". My first experience with your service department was very disappointing!
7/19/2024
Barbara S. VERIFIED CUSTOMER
Thank you
7/17/2024
Inger C. VERIFIED CUSTOMER
Kyle did a good job on the fix of adding brake fluid. I don’t think there would have been a problem if previous service jobs would have checked and added fluid. The last service checked the coolant level and left the cap off without adding fluid. BAD SERVICE!!!
7/17/2024
Cara S. VERIFIED CUSTOMER
Thank you—. I love my Honda!
7/17/2024
Thomas T. VERIFIED CUSTOMER
The work performed was under warranty. We were given a loaner for the almost two weeks it took to resolve the issue. Kyle explained what had to be done and did everything he said he would do.
7/17/2024
Donna S. VERIFIED CUSTOMER
I spent about 2hours waiting for an oil change only to find out it had already been done. They did add air to a low tire and check out the battery cables. All at no charge, which was nice.