Underriner Honda Auto Repair Service

We appreciate the polite and timely service. They always get things done right.

Very very professional.

Kyle was great he got us worked. We didn’t have an appointment. He explained things very well and saw to it that our car had the attention it needed.

Kyle was outstanding in managing our service experience. He was timely with great communication regarding our vehicle and status updates. He was knowledge about the issue and patient with our questions. We really appreciated that. Thanks for a good, productive service. Lefebvres

Awesome people and great environment!

Kyle was very pleasant to work with. I also appreciated not being subjected to any high pressure sales tactics.

I had commented in the past that your service advisors didn't ever mention any coupons or deals going on. One guy even seemed bothered that I had found one on your website Today I came in with a coupon from your website and Kyle found one better. That is true customer service. I will definitely recommend your service department to others.

Kyle was awesome to work with!

Brought vehicle in to swap snow tires and balance. I was told vehicle was ready and asked about balancing- it hadn’t been done. I was also told everything was fine with my vehicle. They took it back again and did the balancing this time. The service tech came back and said oh you have tire damage. I asked why that was missed the first time and she said she wasn’t sure and it would be nearly $400 to replace the tire. + $170 for an alignment. I said I didn’t have time for that today and I was told we’ll just don’t hit any curbs with the tire. I drove the vehicle back to Red Lodge - 60 miles. I stopped at two different tire shops in town independently. They pointed out fresh marks on the rim, and they suspected that the tire was damaged in the shop. The second place I stopped told me I shouldn’t be driving on that vehicle and they stopped and put my spare tire on immediately. Both places couldn’t believe I was told it was ok to drive on.They looked up what a tire would cost and their amount came to $232. They said they would check to see if it needed an alignment after the new tire, but didn’t feel like there was really any need for one. I am fairly confident all my tires were in good shape when I came to Underriner today and I strongly do feel that my tire was damaged in your shop. This is my second poor experience, and I will no longer be doing business with Underriner. If I need specific Honda work - I will travel to Bozeman.

Cheryl was professional and courteous.

Very satisfied with Kyle and his job performance. You are very lucky to have him.

Will be back ! I am happy for the trust in Kyle ! Thank you !

Cheryl was very professional, helpful, and provided an excellent experience.

Everyone working hard to keep the service department moving along !

Yesterday, I took my car for regular maintenance and had the oil changed, along with the replacement of the engine air filter and cabin filter. After leaving the mechanic, I noticed that the check engine light had turned on while crossing the road. I immediately returned to the mechanic, who resolved the issue at 12:36 pm, but I was not informed about the cause or solution. Unfortunately, the check engine light reappeared less than 10 hours later, I had a checked it, I have an air leak

Cheryl is always very pleasant to work with!

We, my wife Lois and I had our battery fail on US Route 12 about 50 miles east of Roundup, the owners manual advised we not turn off the car, the nearest dealership was in Billings. The service team worked us into a busy schedule, replaced the battery after a thorough inspection, noted tire wear and a worn front brake, we allowed the brake should also be repaired. From noon until our departure at 5:30, we enjoyed the attention of service rep, Kyle Robinson and sales person Loren. Location of a Costco and a Montana Club nearby provided pleasant diversions as we waited.

This is my second experience with Cheryl. I find her extremely helpful and knowledgeable. She listens to my concerns and provides a response and remedy for the situation. Cheryl is wonderful. I think Honda could have done a better job with the car’s electronic - CarPlay and the camera being in the emblem is a terrible design. Wish I kept my Subaru.

I'll always trade with Underriner.

If they had told me about the oil pan right away when I went in for the oil change before they did it I would have waited until the part came in. I ended up having to pay for it twice in one week. I don’t think I will be getting work done there anymore.