Cheryl was great this morning and got me the help I needed. She scheduled an appt for my car to be fixed next Tuesday.
3/6/2024
Arlene F. VERIFIED CUSTOMER
Cheryl is always so helpful and explains everything.
3/6/2024
Mike I. VERIFIED CUSTOMER
Great job! Work was above satisfactory, and way ahead of time. Thank you!
3/6/2024
Monta B. VERIFIED CUSTOMER
Great to work with. Job well done!
3/5/2024
Catherine P. VERIFIED CUSTOMER
Fabulous previously “upgraded” technician working hard to please customers; this is one he did! ????
3/5/2024
Sandra W. VERIFIED CUSTOMER
Very accommodating and helpful. Thanks cheryl!
3/4/2024
Shawn K. VERIFIED CUSTOMER
Cheryl is cool
3/1/2024
Not-Provided (. VERIFIED CUSTOMER
Ok
3/1/2024
Betty F. VERIFIED CUSTOMER
Thanks for getting everything done.
Don Freborg
2/27/2024
Savannah S. VERIFIED CUSTOMER
I had an appointment at 1pm and it took them 2 hours for an oil change.
2/27/2024
Matt M. VERIFIED CUSTOMER
Discussed with the manager, Jonathan was kind to me, Nate, but did have alot of issues throughout my experience to fix my vehicle. I brought my vehicle in on a Wed afternoon. The issue with my vehicle was not diagnosed until Thurs. The official issue was not fixed until Friday, and even then I was not allowed to drive my vehicle home due to the seal needing time to dry. The following Monday I finally can pick up my vehicle in a blizzard. Jonathan did not communicate at all as it was me having to call Underriner for updates, furthering a lack of communication. On top of that I was told by Jonathan that my vehicle would be ready at a specified time, and in common parlance that should be understood as me leaving with my vehicle. Worst of all, he called my father, Matt, an '****'. When I spoke to the manager about all of the above, excluding the comment made by Jonathan, and requested a discount for the stress, trouble, and wasted trip, the discount offered felt like an insult. Honestly glad to be done with it. I would be happy to discuss in detail if anyone gets this far. Nate ****-****-xxxx.
2/27/2024
Jerry J. VERIFIED CUSTOMER
Cheryl was excellent
2/27/2024
Millie B. VERIFIED CUSTOMER
Thanks
2/27/2024
Harold H. VERIFIED CUSTOMER
Cheryl was a pleasant person, very personable. You should give her a raise.
2/24/2024
Delwin M. VERIFIED CUSTOMER
12 weeks after recall, then had to return after driving less than a mile because the repair was not right. Good people at the service desk, very poor system of customer service! Your actual performance is second rate, management seems unaware or uncaring of the problem.
2/24/2024
John F. VERIFIED CUSTOMER
Insurance sent me in for an estimate, which was what I had scheduled after several attempts to make the appointment (no return call after Messages several times). I had my vehicle fixed at your body shop ( 5 stars ). I was very surprised by the 165.00 bill I was given after the “estimate” of there was a fee I totally understand that however that should have been disclosed initially so I could have gotten the insurance company’s approval before the service (witch I’m sure would not have been an issue) all and all highly unprofessional and unorganized
2/24/2024
Jesiee G. VERIFIED CUSTOMER
Nobody is answering the phones there. It has been 2 days with no response or answer on what is going on with my car at your shop. I bought it from there 2 months ago and now it isn’t working. I would appreciate more customer service.
2/23/2024
Frank M. VERIFIED CUSTOMER
Jonathan was exceptionally helpful and I hope to work with him again. Thank you
2/23/2024
Todd S. VERIFIED CUSTOMER
First time I ever made an appointment at 10:30am, made it clear I was coming in from Cody WY. At 1:00 pm never heard a thing so finally called and was told, we may not be able to get you in today. One thing out of many was fixed. Very sad situation. Wow how things have changed.