I had a scheduled oil change and it took 2 hours (quoted me an hour when I dropped it off). Seems a little ridiculous for an oil change.
2/21/2024
Hanz A. VERIFIED CUSTOMER
All good. Thought they were going to change out the battery on warranty. James is the best salesman Thanks Hanz
2/21/2024
Dave F. VERIFIED CUSTOMER
What has happened to your service department? Usually great service but
Yesterday really bad. Came in for oil change but told the battery was bad.
(It’s a brand new 100 month battery). They were ready to check me out and
Send me on my way. Then he said he would put it on a trickle charger so they took it back in for another 45 minutes and there after suggested I put it on a trickle charger in the evenings. I have no idea if the battery is good or bad and I wasn’t the only unhappy customer as some cars were getting washed and others were not. When I came back and noted no wash Johnathan said he would take it back in a third time. At this point I just took it to the Wave because I didn’t trust I wouldn’t be there another 45 minutes. It’s gotta improve or I’m gone!
2/21/2024
Amy W. VERIFIED CUSTOMER
Jonathan was great!!!
2/21/2024
Doug P. VERIFIED CUSTOMER
Thanks for the updates and prompt service!
2/21/2024
James R. VERIFIED CUSTOMER
Poor communication from the service team from the day we dropped our vehicle off on Nov 30, 2023. We had to continually call to get updates and when told our vehicle would be ready on a certain day (2 1/2 mo. later) it wasn't and no one called us.
2/21/2024
Darlene H. VERIFIED CUSTOMER
Thank you
2/19/2024
Frank P. VERIFIED CUSTOMER
Very happy with your service!
2/17/2024
Brinda P. VERIFIED CUSTOMER
A recall was "fixed" on my van, immediately after that, the sliding doors quit working. I have no doubt that they were unhooked somehow during the process. Underiner Honda took no responsibility for that. They gave me a loaner car while they were trying to find the problem, a deer ran in front of the car and I hit it. My insurance had to pay for it. Long story short, this problem caused me to miss several days of work, and cost my a lot of money for a deductible and gas (I live 210 miles from Billings). I'm not happy with their service or the results. I will never buy another Honda, and plan on trading this van ASAP. It has caused me so much anxiety and stress. I will never recommend Honda to anyone.
2/17/2024
Jennifer H. VERIFIED CUSTOMER
Great customer service!!
2/16/2024
Martin Z. VERIFIED CUSTOMER
Service items were completed
2/16/2024
Thomas B. VERIFIED CUSTOMER
Great service????
2/15/2024
Clayton S. VERIFIED CUSTOMER
Difficult to get someone to answer phone when going thru switch board. It just leeps rolling over in the service dapt. Using the main number I ended up call ten times in one week.
2/14/2024
Carol R. VERIFIED CUSTOMER
Cheryl was very helpful and very nice to work wu. She answered all my questions fully and in terms I could understand. You are lucky to have such a nice and knowledgeable employee!!
2/14/2024
Joel W. VERIFIED CUSTOMER
Cheryl was friendly and professional and communicated clearly through the process.
2/14/2024
Jana B. VERIFIED CUSTOMER
Went two weeks without contact..had to drive to dealership from Wyoming to find out what was going on as Noone answered phone and messages left with reception not returned.after visit with manager communication went well.
2/14/2024
Patti H. VERIFIED CUSTOMER
I was greeted at door. The service department got me in immediately without an appointment. Everyone was really pleasant. I am very happy with the service I received.
2/13/2024
Priccilla A. VERIFIED CUSTOMER
We are very pleased with the service we receive at Underriner Honda. Cheryl Trotter is an exceptional service representative. She takes the time to actually listen, makes recommendations and answers questions with understandable explanations. Cheryl is one of the reasons we will continue to have our vehicles serviced at Underriner Honda.
2/11/2024
Stacy G. VERIFIED CUSTOMER
No one likes to have car work done. Cheryl was honest and had a great attitude. She kept me in the loop and answered my questions as they came up. I think she was an excellent representative for Underriner Honda in my interactions with her.