I was told you wanted to keep the vehicle overnight. Then service would test drive and check again for leaks. I had asked if a loaner was available as one we used when the motor was re ringed.
I told the service advisor I could not stay another night in Billings. I requested reimbursement if I was to catch a flight from Glasgow to Billings to pickup the repaired vehicle. I was told the Supervisor would not be available until noon today to get an answer. I did not get a phone call.
I will need to take another day off work any way I look at it.
After I left for Glasgow to return home. I received a phone call telling me my vehicle was ready to go. 1 1/2 hrs earlier I was told it needed to sit overnight. I was not going to drive back to Billings at that time.
I hope you can understand my frustration with that phone call.
When the vehicle was in for the re ring job I had to change plans when I was told when it would be ready for pickup.
If you have a few min tomorrow would you give me a call. ****-****-xxxx.
Thanks. Mike B
2/8/2024
David H. VERIFIED CUSTOMER
Very friendly, professional, and efficient!
2/7/2024
Pam W. VERIFIED CUSTOMER
Very frustrating trying to call in to talk with service, the rest of the experience with service was good! Called 6 or 7 times in one day to try to get a update on issues, drove in 40 miles to talk to someone! That was very frustrating!
2/7/2024
Adrienne G. VERIFIED CUSTOMER
Seamless and fast. Thank you, Jonathon. Adrienne G
2/6/2024
Rebecca B. VERIFIED CUSTOMER
Cheryl was super friendly and answered all my questions. She is an asset to the Underriner team!
2/6/2024
Darlene H. VERIFIED CUSTOMER
Scott was very helpful and answered all questions.He called me with follow up on concerns and let me know he would contact me when parts came in and set a time and date for install
2/3/2024
Gregg S. VERIFIED CUSTOMER
Took almost two hours to get an oil change
2/3/2024
Pamela B. VERIFIED CUSTOMER
I’ve been dealing with Honda since 1997 & have always been 100% pleased with the staff & service….which is why I stay there.
2/3/2024
Dan H. VERIFIED CUSTOMER
The owner and scott where very nice but the service underrighter dropped the ball over and over again. I will not return due to the lack of comunication and slow service. 4 days and iol change was not completed, simple diagnostic took 4 days and one other diagnostic wasnt even performed. Will to pau the premium ship rate but service was very subpar. I will not recommending or using this shop
2/2/2024
Leah S. VERIFIED CUSTOMER
Underriner has the best and most trustworthy service of all the service centers I have ever been to! I would recommend you to anyone. Thank you for doing such great work.
2/1/2024
Stephen K. VERIFIED CUSTOMER
Very professional. Good representative for Honda.
2/1/2024
Nancy E. VERIFIED CUSTOMER
The woman at the desk who waited on me (Cheryl)? was wonderful! She was kind and respectful and even washed my car at the end of the oil change when it was brought out still dirty. But this made me wonder what else the service guys may have decided not to do. I didn't get a sticker on my front windshield saying when/at what mileage I should come back (for the second oil change in a row). The service guys indicated that my cabin air filter is fine, but in the past they told me it was dirty and needed replacing, but I've never replaced it. So now it's clean? My confidence in your service is waning. I still need to look under the hood and check, as much as I'm able, to see if the fluid levels are ok like they indicated.
1/31/2024
Lynn R. VERIFIED CUSTOMER
Excellent service
1/28/2024
John D. VERIFIED CUSTOMER
The maint folks are great. Will have our vehicle back after 2 months out of town for additional tests and a fix. Thanks!!
1/27/2024
Carla N. VERIFIED CUSTOMER
As always your service department was excellent.
1/27/2024
Rich S. VERIFIED CUSTOMER
Thanks.
1/26/2024
Margaret M. VERIFIED CUSTOMER
I came to Underriner without an appointment on a very busy day. You were very kind to work my car in since my 12 volt battery was dead. As it turned out I also needed an alignment and some filters changed. So I was very happy with the service and glad to have my car back!
1/26/2024
Joseph M. VERIFIED CUSTOMER
Not sure if it was your new system for calculations bills but it took me asking about charges to get at the real amount. I don't trust your service department and will be having my 2008 Honda Fit serviced at a different location moving forward. Will not reccomend them to anyone
1/26/2024
Leslie B. VERIFIED CUSTOMER
Paul Domina was my salesperson and did an excellent job of pointing out the features on the Volvo I bought right out of the showroom. I feel I got a fair trade-in value for my Honda CRV. Paul was very patient and took plenty of time to get me set up with the Volvo. I am extremely pleased with the whole encounter and the new car!