Cheryl was outstanding in the way she knows about Hondas and able to explain what is being done. She’s very professional as well as personable.
So grateful I can trust Underriner with my Honda.
1/29/2025
Kathy S. VERIFIED CUSTOMER
Cheryl Trotter has great customer service skills, took care of my needs while making me feel like I mattered!
1/28/2025
Christopher M. VERIFIED CUSTOMER
I arrived 10 minutes early for my appointment. And it took 1 hour and 40 minutes for the oil change to happen.. I left one hour and fifty minutes after I arrived
1/28/2025
Stephanie B. VERIFIED CUSTOMER
Cheryl was so kind and amazing. I had an unexpected event come up and she answered all my phone calls and questions with kindness and understanding. Everything I asked about was addressed.
1/26/2025
Bonnie H. VERIFIED CUSTOMER
Cheryl is always so helpful and kind.
She's the best.
1/25/2025
Bosch F. VERIFIED CUSTOMER
Cheryl is an excellent communicator and awesome customer service in general.
1/25/2025
Julia R. VERIFIED CUSTOMER
Seamless, efficient experience. Thank you!
1/24/2025
Linda S. VERIFIED CUSTOMER
Good service
1/23/2025
Dave G. VERIFIED CUSTOMER
Underriner Honda is a great facility. Friendly and knowledgable staff. Had to get a recall fuel pump replacement done. They told me it would take 4 hours to do. It took an hour and a half!
Ii highly recommend this dealer.
1/23/2025
Alan B. VERIFIED CUSTOMER
Very helpful in my situation.
1/23/2025
Bosch F. VERIFIED CUSTOMER
Cheryl is always a pleasure to work with.
1/23/2025
Carla N. VERIFIED CUSTOMER
Underriner continues to be amazing. Staff is friendly and helpful. Emily was wonderful!
1/23/2025
David M. VERIFIED CUSTOMER
Emily did an outstanding job. After I explained the noise I was hearing Rmily determined right away that I needed a new air filter and she was right!
1/22/2025
Dennis F. VERIFIED CUSTOMER
Everyone was very professional and personable.
1/22/2025
Bobbie M. VERIFIED CUSTOMER
We were extremely satisfied that the service took 4 hours instead of 6.
1/21/2025
Huppert Brothers. VERIFIED CUSTOMER
knowledgeable, friendly,
1/21/2025
Cody K. VERIFIED CUSTOMER
Never was told by staff or tech that battery failed load test. The staff said something after requested a tech because the vehicle wouldn’t start. Staff insisted that it was an alternator but was not a certified tech to say so. Staff was asked when checking vehicle in to replace drivers side wiper but that task was not completed. Made an appointment to have oil change and that was onlything completed that took 2 + hrs to complete. Usually when vehicle is serviced the outside is washed and that was not completed. Service was not good and will be looking at taking vehicle to Bozeman or Helena for future service. This **** as it takes 2 to 3 hrs drive then and money for food and lodge but feel might get better service. When making appointment never could get scheduled by phone had to stop by shop in person. I have bought two vehicles with you place of business and have seen customer service go down hill. Wish the staff well but will be looking at other Hondas for future services. Thank you.
1/21/2025
Judy C. VERIFIED CUSTOMER
I left a message to have your company call and I did not get a call back. Poor customer service. When I had to call again, no apology and she was rude. She asked me what I was bringing the car in for and I said a recall. I was unable to remember both issues and I asked her if she could look in the computer. She acted like I was an imposition. I won’t recommend your dealership/service center to anyone!!!!
1/19/2025
Cheryl W. VERIFIED CUSTOMER
Cheryl is always friendly, professional, and accommodating