Bob Smith Toyota Auto Repair Service

The job finished within the time that promised. It's important as last time was delayed for a few hours.

Great service

Greg was great! So, my negatives. The prices. Theres a reason its called a stealership, and I understand that, but $8 for a lug nut? Your inability to cut someone a break. While my lug nuts are already off, why not offer them at half price? Since you’re doing the rear brakes, why not turn a couple of nuts and adjust the parking brake while you’re under the car working on the brakes anyway? Now I have to go to O’Reilly and buy lug nuts and put them on myself. In the inspection report you send generic pictures, which is deceptive. For instance you send a pic of badly worn tires. Somebody who doesn’t know their own car could panic and buy tires from you not realizing its not pictures of their car. The Mazda dealer where I take my other car sends me a video of my actual car. Maybe you’re planning that in the future? I’m not angry. In 5,000 miles I’ll be there again, and getting more work done, so you haven’t lost a customer. I brought my truck there before my daughter totalled it, bought our Camry there and thats the only place we’ve had it serviced. I just feel you don’t appreciate our years of loyalty. There is no “go the extra mile” with you. I get exactly what I pay for, no more, no less. Doing little things that take little time and not being charged for them goes a long way towards customer goodwill.

Patrick was great. Couldn’t ask for a better experience today.

Jaime Nice person he always help me from the beginning to the end

Patrick was nice.

Excellent service

Patrick was straightforward and didn’t recommend unnecessary services for my car. The person recommended a cabin air filter , which was odd , because I replaced it 3 days ago . But Patrick was a breath of fresh air and honesty.

Thanks

I would recommend everyone bring their cars wherever Patrick works. Pat is one of the nicest, most honest individuals I’ve ever had the honor of knowing. He’s been my service advisor for 2 1/2 decades. Any Toyota service location who employs Pat will always have me as a customer.

Wonderful service. Thanks a lot!

Online approval for additional recommended services was granted, but apparently was lost in the system. Needs improvement.

Patrick was awesome as always.

Fast service. He explained what my maintenance plan covered. In and out service.

I told the service advisor I wanted to turn off the driver unlock door setting and told him that my car doesn’t have the vehicle custom on my monitor so I couldn’t do it myself. When my car is ready , the service advisor told me that the mechanic solve driver door lock and also added the vehicle customization. I was greatly appreciated and very happy with there service . Job well done for the service advisor and the mechanic. Thank you

The car was not returned to me the way I left it at the dealer. I texted Ara back to let him know that the side view mirror was tweaked and the control for the side view mirror was not working the same. I brought the car back and he essentially didn’t want to hear what I had to say and yelled at me. The shop Forman Vic had to come out to intervene. In addition, this all happened because I wanted a quote to fix a piece of broken plastic on the side view mirror and I couldn’t believe they wanted to charge me $600+ How dare he yell at me because I am female and fairly young. I guarantee he would not have done that if my husband were there. I was very disappointed with this experience.

The visor was still not in even though we made this appointment on the understanding it was.

I love my Toyota Vehicle , and I always purchased Toyota Because of the way I have been treated and The mechanics are super nice and respectful I am 73 years old and my truck is my favorite After years of driving nothing but Toyota I own Nothing but Toyota ????????

Highest marks for Jaime who always does a great job. Thank you so much!

Ara was great. Explained everything well and did an excellent job in all facets.