Great service and excellent level of customer service. Ara is a pleasure to communicate with
6/8/2022
Melissa P. VERIFIED CUSTOMER
Greg is so lovely and knowledgeable. My husband advises against getting my car serviced at a dealership, but I told him we can trust Greg!
6/8/2022
Arthur A. VERIFIED CUSTOMER
Extremely happy with Vic/ senior technician as always ,who performed the service on my RAV4. Jaime on the other hand gave me an attitude when I told him that I made an appointment last week specifically for Vic to work on my vehicle (which I showed up early at 8am), “ we’ll, you have an appointment with me at 8:30, and Vic has other cars ahead of you, so you have to wait your turn”. What is the point of making a specific appointment with a certain technician? Also at the end I told him that I had a coupon , which I’m sure every Toyota dealer offers across the board, he acted like he didn’t know what I was talking about, which I showed him on my phone. He told me to email it to him. Lots of attitude on his part. I will come back for service with Vic again, but would like another person to take care of me as far as checking in. By the way I brought my 2001Toyota Tacoma truck for service there for 17 years before I sold it.
Thanks,
Arthur A
6/8/2022
Steven L. VERIFIED CUSTOMER
I was very happy with the thorough evaluation and handling of my issue.
6/8/2022
Aren S. VERIFIED CUSTOMER
Thank you I will be back for more great services.
6/8/2022
Jonathan C. VERIFIED CUSTOMER
Not Hank’s issue but had to return to the dealer for my coolant cap (someone forgot to replace it).
6/8/2022
Joanne P. VERIFIED CUSTOMER
Rude employees
6/8/2022
Robert W. VERIFIED CUSTOMER
Greg is highly competent, service-oriented and friendly. It is a pleasure to deal with him.
6/8/2022
Janet S. VERIFIED CUSTOMER
After replacing battery, did not reset windows, displays and clock.
6/7/2022
Judith C. VERIFIED CUSTOMER
All was handled smoothly. Thank you.
6/7/2022
Dawn P. VERIFIED CUSTOMER
Z was helpful and kind
6/5/2022
Lucy T. VERIFIED CUSTOMER
Greg is an excellent & knowledgeable service writer. Definitely would recommend him & dealership to my friends & family.
6/5/2022
Annie A. VERIFIED CUSTOMER
I was disappointed that I did not receive the usual paper that told me all about my car with the green/yellow/red boxes that show you what needed to be done and what was doing fine. I am also very disappointed that Emily is no longer there.
6/5/2022
Eric T. VERIFIED CUSTOMER
Greg provided outstanding customer service. I would not expect anything less from all the employees at Bob Smith. The reason I keep coming back and recommending all my friends and family to Bob Smith Toyota.
6/5/2022
Richard W. VERIFIED CUSTOMER
Very satisfied and very good service.
6/5/2022
Elizabeth V. VERIFIED CUSTOMER
Thank you Jaime!
6/4/2022
Tracy C. VERIFIED CUSTOMER
I always go to Bob Smyth fir my Prius C so I knew they’d do a good job with my sons Lexus.
6/4/2022
Frank O. VERIFIED CUSTOMER
Ara did a great job
6/4/2022
Robert A. VERIFIED CUSTOMER
I’m very thankful that Hank and the front desk staff were so helpful, as this was my first service visit for my new car. I also want to thank Jaime.