I am very satisfied with service advisor Greg Bakalyan. The only problem was, that because of shortage of technicians, it took 2 hours for oil change, even with arraged apotment
11/17/2024
Miriam M. VERIFIED CUSTOMER
Good customer service
11/16/2024
Karlo D. VERIFIED CUSTOMER
Thank you for taking care of my Toyota.
11/16/2024
William M. VERIFIED CUSTOMER
It’s unusual today to find someone who knows his job so well and enjoys doing it. Jaime is the true professional. As a service advisor, he’s the face of Bob Smith Toyota. He’s knowledgeable and always cheerful. He’s a great representative of a great dealership!
11/16/2024
Bonita S. VERIFIED CUSTOMER
I am so impressed with the way you handle your business. Jeff was a very nice employee for me to work with and I appreciate that very much. When I picked up the car, I was amazed at how beautiful it looked. I’m almost afraid to drive it now in case I scratch it again, I told a friend of mine Cordelia Sherland, who has a big scratch on her. Lexus and I gave her your telephone number so she will probably be in contact with you at some point in time to bring it in. I will continue to tell people that I am involved with where they can go, and they have a problem with the body of their car , thanks to you and of course, the wonderful people who did all the work. Bonita.
11/16/2024
Zeya K. VERIFIED CUSTOMER
The service was excellent, the staff was friendly, and the treatment was personable.
11/16/2024
Anita O. VERIFIED CUSTOMER
Thank you for the great service!
11/16/2024
Pat C. VERIFIED CUSTOMER
If I pay through the app, where it says skip the line, then I shouldn’t have to wait for printed out papers to sign. The easiest thing is swiping my credit card. I want check out to be more efficient. Also I want my dashboard back the way it came in not on a diagnostic setting.
Little things but since you asked!
11/16/2024
Peter G. VERIFIED CUSTOMER
Always try to have Jamie help me when I bring in my car to be serviced.
I trust him and his recommendations.
11/16/2024
Kathy C. VERIFIED CUSTOMER
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11/16/2024
Sarkis M. VERIFIED CUSTOMER
Satisfaction was met
11/16/2024
Renee F. VERIFIED CUSTOMER
Excellent and prompt service!
11/15/2024
Mymy L. VERIFIED CUSTOMER
Hank is a great service advisor. He always goes above and beyond his job to do whatever he can to assist and is a very honest and forthright man. He always show integrity, respect, great professionalism and dedication to his customers. I have had Hank as a servicr advisor for many years and hope to work with him as a service professional for many more years to come. Thank you for your help always.
11/15/2024
Janette N. VERIFIED CUSTOMER
Thank you! I'm very pleased with the job well done!
11/15/2024
Robert P. VERIFIED CUSTOMER
Greg is awesome!
11/15/2024
Mary N. VERIFIED CUSTOMER
Thank you for helping and taking me in before my schedule time and did not keep me waiting or my ride we appreciate your efficiency.
11/15/2024
Ted N. VERIFIED CUSTOMER
I am completely completely satisfied with the outcome of the service thank you.. technician did excellent job fixing the problem.
11/15/2024
Janet B. VERIFIED CUSTOMER
Jamie Guzman handled my tire problem with resourcefulness and patience.
He made recommendations and followed through quickly. Very grateful.
11/15/2024
Peter R. VERIFIED CUSTOMER
Greg is the best.
11/15/2024
Joshua C. VERIFIED CUSTOMER
Pat is the man! I stay at Bob Smith to service my vehicles because of Pat!