Bob Smith Toyota Auto Repair Service

Everything went well from the time I called and made the appointment, To the messages I was receiving to keep me informed of steps taken for the work done on my car. And then Hank the professional attitude and customer’s care. Overall that was my experience of being completely satisfied.

Pat was very clear in explaining what needed to happen for the servicing. Thank you Pat!

Patrick is the best service provider I have ever had for my vehicle. He is thourough, honest and friendly. An asset for Toyota!!!!

While my car initially came back with a software issue because of a recall update, Greg and team were able to diagnose and resolve. It was a tricky solution and I am glad they figured it out.

Jaime was nice and helpful. I had an issue but I’m not sure it’s part of Jaime’s responsibility to check or not. The issue is that my vehicle had the warning light on for not enough air in the tire. Normally, all tire PSI is checked during service and put air to the right PSI and warning light turned off. The service mechanic would have seen it during oil change date reset. To my surprise, my son who drove the car notified me that the light is still on. I had to put air in tires after the fact to turn off the warning light. That surprised me coming from a dealer

Hank knew my car when I arrived for my appointment—in other words he was prepared! He was courteous, efficient and understood the issues I had about my car. He was also personable and easy to deal with.

Very fast and easy, and I loved the quiet waiting room. I’ll definitely come back for my next service appointment.

I am writing to express my concerns regarding the recent service experience I had at your dealership on October 23, 2023. I brought my vehicle in for a wheel alignment, and while the front wheels were aligned, I was informed that the rear wheels could not be aligned due to seized rear toe arm links. The estimated cost to address this was quoted at $891.42. After receiving this information, I sought second opinions from two separate automotive shops. The first mechanic confirmed that the rear wheels were not seized, though they did not perform alignments. They referred me to another shop, which was able to successfully complete the rear wheel alignment without identifying any seized components. Additionally, this shop charged me at a fraction of the rate quoted by your service department, coming in at approximately three-quarters of the Toyota alignment coupon rate. I have been a loyal customer for over ten years, trusting your dealership with the maintenance of my three Toyota vehicles. However, this experience has significantly impacted my confidence in the service provided by your dealership. Going forward, I do not intend to have my vehicles serviced at Toyota due to this experience. Thank you for taking the time to review this matter.

I am satisfied. Thanks

So we very satisfied for the paint of the car!

Hank is easy to work with always pleasant, friendly and able to answer any questions and address any concerns.

Patrick is always professional and very helpful.

Frank was very polite and courteous.

Great place to shop and fast service

Hank always takes care my family and I. We have three Prius’ and a Tacoma and he always does an excellent job for us!!

Rverythingbperfect

Excellent service today. Thank you.

Thanks for the excellent service! MB

The car was delivered back to me extremely quickly. Jonathan was polite, efficient and friendly

Good job taking care of my new car