I had an appointment at 745am , yet it was 3pm before I got it back. The staff were great and apologized but I didn’t really get a reason why. I love coming to you guys but keeping a customer informed is critical. Had I known the time I could have planned accordingly.
Otherwise all good
Thanks
9/5/2024
Carolynn L. VERIFIED CUSTOMER
Great customer service
9/5/2024
Richard D. VERIFIED CUSTOMER
I appreciate that Patrick told us what needed to be done, but did not push us in anyway. And gave us options. It Was a pleasure working with him
9/5/2024
Melissa A. VERIFIED CUSTOMER
Patrick is great and always makes sure to provide thorough service
9/5/2024
Ed G. VERIFIED CUSTOMER
Greg helped me keep what could have been an expensive job more affordable. I am always grateful for his concern along with the fast service of Bob Smith Toyota! I'm a happy camper.
9/5/2024
Teri B. VERIFIED CUSTOMER
My service appointment went exceptionally well and I am completely satisfied with the outcome.
I did have difficulty reaching Bob Smith Toyota on 8/30/24 - called repeatedly and could not reach anyone. I assumed there might have been a pre- holiday meeting of some stripe or perhaps it was just the Friday before a holiday.
Thank You!
9/4/2024
Edward J. VERIFIED CUSTOMER
Ara explained all the work that was to be done on the car. All service was performed professionally and completed in a timely manner.
Excellent job.
9/4/2024
Patricia F. VERIFIED CUSTOMER
NA
9/1/2024
Travis J. VERIFIED CUSTOMER
Patrick was great. Excellent service!
9/1/2024
Larry I. VERIFIED CUSTOMER
I showed up at Bob Smith Toyota without a reservation, pleased to find out that they would take me on oil change some filters put in all within less than a couple hours. It was a Friday holiday weekend, and I was grateful that they seem to find time and placement, get me through the shop that day. Hank seems to find the right words to say every time I talk to him do appreciate Bob Smith, Toyota and Hank
8/31/2024
Young Seung. VERIFIED CUSTOMER
Thank you!
8/31/2024
Gene S. VERIFIED CUSTOMER
Excellent service
8/31/2024
Teri I. VERIFIED CUSTOMER
I was completely satisfied with the work and My service provider that’s why I keep coming back. Ara was Amazing professional and I want to thank him for the great job he did.
8/31/2024
Maria D. VERIFIED CUSTOMER
Very satisfying
Thank Jaime
8/31/2024
Greg B. VERIFIED CUSTOMER
Thanks
8/31/2024
Ed G. VERIFIED CUSTOMER
Greg was very helpful. He's a good man. LHis advice on how to fix my car was smart and straight to the point. His ability to communicate is top notch. I feel like I am a member of the Toyota family and it feels great!
8/31/2024
Laurie D. VERIFIED CUSTOMER
Thank you! Patrick provided exceptional service today. I will be happy to fill out a survey!
8/31/2024
Richard B. VERIFIED CUSTOMER
Be glad to participate.
8/30/2024
Caroline S. VERIFIED CUSTOMER
I appriciate your hard work, but it was hard to find Jaime to ask him questions. I bought my car and they told me upto 50000 miles, oil change is free. Unfortunately Jamie said you have to pay $79 which surprised me, but he fixed for this time.
8/30/2024
Fernando F. VERIFIED CUSTOMER
Jaime is outstanding, always friendly, knowledgeable, and understanding.