Greg is always a pleasure to work with and sets the bar for customer service.
8/21/2024
Jim H. VERIFIED CUSTOMER
I find the service people at Bob Smith to be professional and easy to work with. Jaime Guzman is especially helpful.
8/21/2024
John B. VERIFIED CUSTOMER
Good job n the visit. We trust your service pros. My advisor Jonathan
Jonathan Escobar was helpful and knowledgable.
8/21/2024
Jenna S. VERIFIED CUSTOMER
Hank was very knowledge and pleasant to work with. No complaints or criticisms.
8/21/2024
Steven B. VERIFIED CUSTOMER
The digital phone system to make a appt **** go back to a live person contact lot less frustrating for the customer hope you read this and facilate off off digital
8/20/2024
Melissa S. VERIFIED CUSTOMER
Patrick has been very attentive and knowledgeable. My wife and I are very happy that we are in good hands. Give that man a raise!
8/20/2024
Rose A. VERIFIED CUSTOMER
Great service!!!
8/20/2024
Rhonda H. VERIFIED CUSTOMER
Jonathan was professional and kind. He listened carefully to my concerns, had them checked out.
8/20/2024
Torie C. VERIFIED CUSTOMER
Ara was great - very efficient and gave good advice.
8/19/2024
Cynthia B. VERIFIED CUSTOMER
I called and spoke with Hank last Friday afternoon to see if it was possible to fit me in for a Saturday appointment (the next morning). I explained that I had just received a call regarding an out-of-state family emergency. I knew my car needed new front brakes and a minor service. Hank was very kind and accommodating. He was able to give me a 7:00 am appointment. I was able to wait in the customer service area. Rosie at the front desk and Vic, the Mechanic Foreman, were also very sweet and helpful. Thank you. Cyndie Barbuto
8/19/2024
Samia A. VERIFIED CUSTOMER
Good
8/18/2024
Gene S. VERIFIED CUSTOMER
When we brought our Highlander in , the back hatch would not completely close automatically. When we got it home, it still doesn’t close all the way but it now also won’t open automatically. And we were charged for a fix.
Pls advise…..
Gene and Nancy ****-
8/18/2024
Joshuadanielle U. VERIFIED CUSTOMER
Thank you for the great service. We look forward to bringing our vehicle in again!
8/18/2024
Jose G. VERIFIED CUSTOMER
Thank u for services
8/18/2024
Alenoosh H. VERIFIED CUSTOMER
Hank was awesome and very helpful. Appreciate his help today.
8/18/2024
Vahan B. VERIFIED CUSTOMER
Thank you for your service
8/18/2024
Ara C. VERIFIED CUSTOMER
Ara is great. Reliable and helpful each time. Always thorough and explains everything in detail.
I'd also like to add that the mechanic Vahik is wonderful. He took extra time to test drive my car with me after I heard some noise from the front axle. He discovered the plate behind the wheel was slightly rubbing against the rotor. Not only did he diagnose and fix the problem quickly, he test drove my car with me a second time to ensure everything was ok. Incredible service. Thank you!!
8/17/2024
Evelyn G. VERIFIED CUSTOMER
Had to take my car back the day after they had checked it. I took it for a steering wheel problem but they didn’t find anything the day of my appointment so I had to go back the second time because my steering wheel looked while driving when turning this could’ve been avoided if they had looked into the problem deeper the first day so a bit disappointed in the service
8/17/2024
Joviane R. VERIFIED CUSTOMER
My service manager was very professional.
8/17/2024
Debbie C. VERIFIED CUSTOMER
Jamie is wonderful and I value his advice. I would like to say that the cost of parts is outrageous and it’s becoming hard to stay with your service