I would like to thank Hank for his excellent service and knowledge of what needed to be done and maki g sure that it was completed in a timely manner. It was a pleasure to have Hank Fairchild as my service advisor today and I look forward to working with him again.
7/14/2024
Bryan R. VERIFIED CUSTOMER
Hank was very friendly. Bob Smith is always professional
7/14/2024
Patricia S. VERIFIED CUSTOMER
He was polite and efficient and got the job done early. I waited and it was done in one hour and fifteen minutes instead of the expected two hours. So I was a happy camper! I wait and bring some kind of work with me and go to the show room and am always treated like I belong there. Great spirit! God bless you!
7/13/2024
Hasmik G. VERIFIED CUSTOMER
Thank you for your support and service. Thank you of Greg.
7/13/2024
Jennifer B. VERIFIED CUSTOMER
Greg’s awesome. I appreciate that he always greets us with a smile and his attention to detail and communication. He’s an incredible people person.
7/13/2024
Tammy B. VERIFIED CUSTOMER
Patrick, and the other Bob Smith staff members who I encountered were professional, respectful, friendly, knowledgeable, and efficient.
7/13/2024
Kelly N. VERIFIED CUSTOMER
Hank is the best, I will keep going to him for all my service. Thanks!!!
7/13/2024
Ema A. VERIFIED CUSTOMER
All were very good. They did the job perfectly even they said will be ready in 1 and half hour but was ready in 1 hour. Thanks
7/13/2024
Arthour K. VERIFIED CUSTOMER
I have been driving Toyota Avalon for more than 3 years
Since Bob Smith Toyota Dealer has Replaced the Timing Belt
It started leaking
I am really REGRET for that
7/13/2024
Alexander M. VERIFIED CUSTOMER
A technician who was checking the vehicle was not able to find the problem. The problem still exists. Navigation voice was working for several minutes, then stopped working. The technician blames it on my phone. The same very phone works perfectly with my other vehicle. So, it has to be the car's problem. Which has not been identified and therefore, has not been fixed.
7/12/2024
Emmanuel E. VERIFIED CUSTOMER
It was a great experience- swift, efficient with kind people. Thanks much
7/12/2024
Esther D. VERIFIED CUSTOMER
Greg Bakalyan is one if a kind. When I get my car serviced I always make sure my service advisor is always Greg. Thanks again Greg .. I trust my car with you ??
7/12/2024
Dolly B. VERIFIED CUSTOMER
Hank was very professional and explained thoroughly what the service would entail. I added a concern I had and he explained kindly that all I had to do was turn off the auto button on the light beams. I walked away thinking, “I’m so glad they have experienced professionals here”. The atmosphere at this dealership is always pleasant.
7/12/2024
Ester T. VERIFIED CUSTOMER
I have been coming to Bob Smith Toyota for years now. I have to say I was a bit disappointed and didn’t feel valued about the service I had received (Not from Hank or Chris) In the pas. However, since I have always had good experience since Alex Little used to work there. I decided to come back since I like the service Hank provided. Both Hank and Chris were amazing professionals who show care about their customers. Bob Smith Toyota is very lucky to have caring and patient professionals working for them.
Respectfully,
Ester
7/11/2024
Evelyn C. VERIFIED CUSTOMER
Please say hello to Jesse for me. ????
7/11/2024
Michael M. VERIFIED CUSTOMER
Greg is the best!
7/11/2024
Rachel G. VERIFIED CUSTOMER
Hank was very professional, polite and knowledgeable.
7/11/2024
Zhenik A. VERIFIED CUSTOMER
I'm satisfied with my visit to Bob Smith for my viacals service.