I scheduled an appointment to have my alloy rim repaired. Greg told me that the service would take all day. He didn’t have a loaner car set up for me and he didn’t provide details as to when my vehicle would be ready. I was later provided with a loaner car upon my request. Upon my arrival, he asked which rim needed the repair and without taking an immediate look he proceeded to take pictures of the car, rude and with a sarcastic smile. Then, 2 hours later I get a call that my car was not going to have the service take place because the shop had too many appointments ahead of me. I told Greg shouldn’t you make sure you know if a service can be arranged before you make an appointment with a customer? His service was very poor. I still got charged for the loaner car AND I wasted gas coming to Toyota’s facility because of Greg’s lack of professionalism and customer service. I am not pleased. I have an appointment scheduled for December 15th with Greg. I may need to speak to a manager before proceeding with the appointment.
12/10/2022
Barbara G. VERIFIED CUSTOMER
Hank is always very kind and courteous.
12/10/2022
Rooben K. VERIFIED CUSTOMER
Ararat Zargarian is very professional and helpful to the customer and always try to do best service & make sure everything is done perfectly, very happy to work with him and get best advice for my tundra thanks ????????????
12/10/2022
Pamela N. VERIFIED CUSTOMER
Serviced quickly
Service adviser very goid
12/10/2022
Dawn D. VERIFIED CUSTOMER
Reported problems were not noted and as a result they weren’t addressed. Will require an additional appointment to get issues resolved.
12/9/2022
Norman S. VERIFIED CUSTOMER
The only thing wrong was the the hood of the car was not completely closed
12/8/2022
Andrew M. VERIFIED CUSTOMER
Great job. Work was done in the timeframe promised. Very courteous.
12/7/2022
Lily S. VERIFIED CUSTOMER
Great customer care
12/7/2022
Tri D. VERIFIED CUSTOMER
Greg and the team was very helpful, efficient, and effective.
12/6/2022
Uvok Y. VERIFIED CUSTOMER
The service was excellent, but it took 2 hours to change engine oil, which was too long to wait.