Always a pleasure. Staff are welcoming and friendly.
3/11/2025
Will D. VERIFIED CUSTOMER
Very polite & friendly employees
3/11/2025
Ricky D. VERIFIED CUSTOMER
Your tech did a good job on the inspection the video he posted was informative and very professional.
3/11/2025
Joshua M. VERIFIED CUSTOMER
Thank you for letting us trust our Toyota. I hope this thing lasts forever :)
3/8/2025
Karen B. VERIFIED CUSTOMER
Very expedient, good first experience
3/8/2025
Dawn G. VERIFIED CUSTOMER
Friendly, honest service.
3/8/2025
Julie M. VERIFIED CUSTOMER
Two tries at fixing it @ $500 a pop. Hopefully you got it right this time.
3/8/2025
Dora J. VERIFIED CUSTOMER
When will the parts for the recall on the airbags come in
3/7/2025
Beverly M. VERIFIED CUSTOMER
Ray took time to explain to me the up coming 90,000 mile maintenance recommended for my car. Great gentleman to work with. I would like to request him for all my future maintenance.
3/7/2025
Orson G. VERIFIED CUSTOMER
Beth was great and very easy to work with. I do have some observations about your online scheduling and service quoting system:
The service packages are accurate per the specs of the vehicle. The pricing may not be. I'm not sure about that, but do know the quoted cost was significantly lower than that of Lexus (I own a GS350) for the same services.
The service advisors and technicians are unaware of what is in the service packages or have not be trained on how to use them. It could be that your estimate system is not integrated with the online system. Either way, the flow as is creates conflict between the customer and those brokering and performing the services, and that's not good.
Having worked in the under car services industry for 10 years in the past, it could be the goal of the online system is to get people through the door. While the online system achieves that today, be advised the way things are set up may not lead to customer retention, but instead cause conflict.
Beth handled the situation yesterday perfectly and has great customer service instincts. Had those instincts not been present, things may have gone sideways and to the detriment of Lewis Toyota.
3/7/2025
Misty B. VERIFIED CUSTOMER
Excellent service! Thank you!
3/7/2025
Tom G. VERIFIED CUSTOMER
As usual your service department is professional, courteous and helpful.
3/6/2025
Tyron A. VERIFIED CUSTOMER
My name was incorrectly spelled.
3/6/2025
Erin I. VERIFIED CUSTOMER
Beth was very helpful and communicated well.
3/6/2025
David H. VERIFIED CUSTOMER
Steve and staff were professional, efficient, and friendly.
3/6/2025
Robert H. VERIFIED CUSTOMER
I love beth.shes always very very nice and professional.makes me feel welcome.i think she is definitely an asset to your dealership. I wouldn't take my car anywhere else.i trust her judgements.so I thank her always taking good care of my wife's car.Thank you.Bob helton.
3/6/2025
Micheal K. VERIFIED CUSTOMER
Steve was great and went above to make sure I was taken care of.
3/6/2025
Marlena W. VERIFIED CUSTOMER
Needed to check the tire pressure with the tire rotation.
3/5/2025
Norman T. VERIFIED CUSTOMER
Thank you for your service!
3/5/2025
Peggy F. VERIFIED CUSTOMER
I have now interrupted my and several other’s schedules to complete two appointments, only to have my car still unserviced. They shuttle service at least made these arrangements more convenient than they could’ve been and all the employees have managed the situation professionally.
1. I would recommend when sending out recall cards, you assure that you have the necessary parts in stock to fulfill the recall repair when customers respond to the recall card.
2. I would recommend that you research the repair when the card is sent to assure that you have informed the customer of any possible preparation of the car prior to bringing it in for that specific repair. ( However, I appreciate instead of just using an alternate approach, being offered the alternative and an opportunity to choose not to use that alternative as it would fill the car with gasoline fumes.)
3. The recall card offered a discount on services other than the recall service. This is a nice offer which I was reminded of when I brought the car in the first time. Yet, as a result of the abysmal preparation for the recall, I am left with an impression of bait and switch.