Lewis Toyota of Topeka Auto Repair Service

Great service

I let Mike Hall or the Service Manager that the department was a **** show. I had quit going to Lewis because it was a minimum of a two hour wait for just regular oil change and tire rotation. I decided after a couple years I would try it out. So sad that once again it was over two hours. What is the purpose of an appointment… really. Now I was asked if a credit on bill or “take care of it” was offered. I could care less and that was not my point. Also your text document for service being done… sad. I had a BG on there and did not know what it was. I prefer to talk with a rep like I get at other places. The digital piece just makes your department look lazy. Bottom line I bought my Avalon there along with my Camry. John Dasher did an excellent job. I prefer to take my vehicles to Crown in Lawrence no matter the mileage or inconvenience as a Topeka person. They do a great job taking care of customers. I am going to be getting rid of my Avalon in a couple months. I think I will by pass on Lewis. Jeff H

Great service ????

Beth was very helpful. However, I waited more than 30 minutes just to get a confirmation that I was scheduled for a courtesy service pickup when I called the general office line. I ended up finding a alternate option and called Angel to cancel the courtesy pickup. I really appreciate having the courtesy service and had not experienced such a delay before.

Great job and service

Took good care of of my car and delivered me to my dentist appointment and picked me up when I was done. The car was done!

Beth was quick but thorough with servicing my Avalon. She deserves a ‘customer satisfied with a job well done ‘ review!

She is great

Great no Hassel easy friendly service

Beth did great!

You are welcome.

All good! Friendly, easy to talk to, competent and got the job done.

5star service the best and reason I come back thanks again

The experience I received at Toyota, from Steve Ramer on the service drive and Angel handling my check out, was seamless. Thank you for making it easy to do business with Toyota

Great customer service.

I appreciate how Beth listened to me and my concerns and saw my frustration. I didn’t feel that way the last two times I had brought my car in for the same issue. Thank you.

Thank you so much Ray!

I was disappointed in the service provided by Lewis on 01.08.25 and 01.09.25 for the following reasons: 1). Tire sensor illuminated within one week of new tires being put on at Lewis on October 16, 2024. The car was brought to Lewis and it was found one tire had a screw in its sidewall. This tire was replaced. However, the tire sensor continued to illuminate and the Toyota app confirmed a decrease in tire pressure several times between October 25, 2024 and January 3,2025. Air was added at home each time for a maximum of 40 psi. Tire light came on again Friday, 01.03.25, but due to the snow storm affecting Topeka during this time it wasn’t possible to bring the car in until 01.08.25 when I brought it in for inspection of the tires. Following this service provided by Lewis on 01.08.25, the Toyota app indicated the tire pressure was between 49-51 psi Thursday morning, 01.09.25. On 01.09.25, following an email to Mike Hogg suggesting the problem may be leaky valve stems, the car was once again taken to Lewis where it was finally discovered the rear passenger tire had a leaky valve stem. This was not communicated to me by Beth A until I sought her out for an update. I had been waiting an hour with no update or communication provided. 2). When picking up the car on 01.09.25, an oil stain was noted on the driver’s seat after work was completed. This stain was not present when the car was left with the adviser. To have Lewis remove this stain would have necessitated yet another drive to Topeka, 25 minutes one way, in snowy and icy road conditions. I cleaned the stain myself to ensure the stain was removed properly and thoroughly. Additionally, neither the seat nor the driver’s side floor appeared to have been protected with plastic before being serviced. 3). Before being informed of the resolution of the tire concern, the reason for this visit, I received a message which indicated immediate attention was needed regarding fuel, coolant and the battery, at a the cost of $109.00. All of these were checked off as green on the inspection sheet included in the message. After tracking down Beth A., the adviser of record, it was explained to me this is a winterization package. I had to ask specifically for an update on my tire concern, the reason for the visit. Speaking with the customer in person rather than launching an email or text with additional work and/or expense is a much better method for disclosing concerns found on inspection by the technician. This allows the customer to ask questions and make a more informed decision regarding the approval of additional work to the vehicle. 4). When my car was ready, it was not disclosed to me by Beth A. where it was located. Additionally, it was parked too closely to other vehicles in an icy parking lot making it more difficult to leave the parking space. Thank you

I bought a battery from you almost 3 years ago(2 weeks shy of 3 years). I paid $144.00. The battery says on it that there is an 82 month warrant(7 years). I kept having to jump start my car so, I made an appointment to get it replaced. After testing the battery I was advised that it was bad and it was going to cost me $130.00. Because Toyota only gives a 2 year warranty. And i would have to pay 50% of the new battery price. Then why put batteries in that say 84 mo warranty?. Before paying, I went to the parts counter and the guy said yeah the price of batteries has went up. I told him there is no way they went up that much. He did agree to lower the price of the battery to $72 plus labor. And advised me that with a brand new battery the warranty does not start over. How much sense does that make? NONE! When something is bought new. The warranty starts from the purchase date. This whole experience makes NO sense to me. I did not have time to argue this point because i had to get back to work. Changing a battery took 1 1/2 hours. I don't feel like I should have paid for the battery because it says 82 mo warranty. Nothing on my paperwork says that the warranty is only for 2 years(58 months less the what is printed on the battery). I also see a $5.00 misc charge that i don't know what it is for. I want my $77 back.

Friendly, prompt, and we’ll done!