My 2:30 appointment meant nothing. My car did not enter the shop until a 4:07 text and report on check list which I took as the car was done. I waited 10 minutes for Beth to come get me and then went to pay as I had an amount. When I have called for an appointment it seems like any day is wide open and I now know it is just to car in your que and the time means nothing. I usually take an early morning time and don’t have this issue.
12/31/2024
Jocelyn P. VERIFIED CUSTOMER
Always a great experience with this dealership! No complaints and each visit is done in a timely manner.
12/31/2024
Becky D. VERIFIED CUSTOMER
The world to was done in a timely fashion. All were quite professional.
12/31/2024
Jana P. VERIFIED CUSTOMER
Beth was great. She even spoke to Lexus in KC on my behalf to get my repair covered by the available customer support program ( which Lexus denied when I spoke to them previously). Lewis Toyota Beth saved me nearly $1000 as a result of her tenacity! Thanks Beth!
12/31/2024
Anna U. VERIFIED CUSTOMER
Only concern is my truck still says maintenance soon so will call tomorrow to bring back in
12/29/2024
Devin W. VERIFIED CUSTOMER
2 1/2 hours for an oil change is uncalled for. When the truck was done it was outside for at least 10 minutes and no one came to get me. I had to ring the bell and the lady had to make the bill. I was charged for 7 it's in a vehicle that only holds 6 at the most.
I'm very displeased.
12/28/2024
Kristie S. VERIFIED CUSTOMER
I was charged for a tire rotation/brake check but in the video of the mechanic showing what he did, he said the tires weren't taken off so the brakes weren't checked. It also means the tire rotation wasn't done. I called to discuss this and was told I would get a call back, which I didn't get.
12/28/2024
Pam F. VERIFIED CUSTOMER
I depend on the ride to and from work. The driver was not safe. He drove 50 downtown. He took a phone call on I70 as he was merging on, picked up a tablet and read it while driving and arguing with the caller, took both hands of the steering wheel, and served. While this all occurred within 1 mile distance, it was unsettling.
12/28/2024
Pam M. VERIFIED CUSTOMER
I brought my Lexus in for an oil change and evaluation of a low tire pressure light. After completion of service I asked what the cause of the warning light was and was told that the air pressures had been checked and topped off. However as I started my car the warning light was still illuminated. I returned to the service entrance, the service provider rechecked my tire pressures and indicated that I should return to service if the light did not go out after driving a few miles. Before leaving I asked if the warning light needed to be reset. The service provider said that driving the car would reset the warning light. After returning home I did an internet search and attempted to reset the warning light myself. Based upon the owners manual, and my failed attempt, it appears my warning light needs to be evaluated by the dealer. I would prefer to have this service provided by Lewis but it seems I will need to return to the Lexus dealer. Thank you.
12/28/2024
Gary S. VERIFIED CUSTOMER
Didn't realize you hadn't roadside assistants or towing service. Otherwise all was great.
12/27/2024
Michael L. VERIFIED CUSTOMER
Rays a good man!!!
12/27/2024
Danyle H. VERIFIED CUSTOMER
I love Steve! He is always very welcoming, professional, and gets things taken care of for me!
12/27/2024
Cynthia Z. VERIFIED CUSTOMER
Great customer service. Thank you so much
12/27/2024
Debbie S. VERIFIED CUSTOMER
Thank you for the great service. I appreciate it very much.
12/25/2024
Melissa R. VERIFIED CUSTOMER
Done on time as promised
12/24/2024
Chris M. VERIFIED CUSTOMER
Completely satisfied with my service
12/24/2024
Virginia D. VERIFIED CUSTOMER
Ray was helpful and very pleasant to work with.
12/24/2024
Judy M. VERIFIED CUSTOMER
I always trust Toyota.
12/22/2024
Doug W. VERIFIED CUSTOMER
Prompt service on my scheduled appointment, despite their being rather busy. No problems on the service. After completion, I immediately drove the car 250 miles to a family gathering, no issues.