It was supposed to take an hour per the gentleman when I dropped it off at 8:45. I checked on the status at 10:15 and got no response from the service receptionist. I checked again at 10:30. Again, no follows up or response. I went back to the shop myself to ask at 10:45 and was told it would be 30 minutes. I walked outside at 11:20 and saw my car being pulled out of the garage and parked. I waited another 10 minutes before locating my key on the service desks. I brought it to checkout and asked for my ticket…the reply? I need an invoice and I think the guy is at lunch?!?!? I was sweet and apologetic the entire time, but firmly requested my bill and paid my **** and left. Here’s the three things: (1) an hour turned into almost 3 with an appointment, (2) your receptionist is a condescending nightmare, and (3) give me a realistic status update so I can log into a teams meeting or take your shuttle or call an Uber even while I wait
10/15/2024
Irene L. VERIFIED CUSTOMER
Ray did a great job explaining all the work that was done. He took me to my work and picked me up. Was a very good experience!!
10/15/2024
Jorgen B. VERIFIED CUSTOMER
Excellent service!
10/15/2024
John L. VERIFIED CUSTOMER
Done when he said it would be. Courteous staff. Pleasant experience. Thank you
10/15/2024
Larry R. VERIFIED CUSTOMER
Communication could have been better concerning issues discovered during multiple point inspection instead of me finding out after departure from the dealership.
10/14/2024
Renee H. VERIFIED CUSTOMER
No pain experience!
10/12/2024
Shana R. VERIFIED CUSTOMER
I was disappointed in the amount of time that it took to change my oil. I was waiting for over 2 hours. Do you make too many appointments? Are you short staffed? Do you take walk ins over those who have made an appointment? The booking process should be revamped if any of these answers are “yes”. Don’t ask 10 mechanics to do the work of 15. You will have unhappy workers and customers. Please be honest when asked “how long will this take”. Tell me the truth, not what you think I want to hear.
10/12/2024
Amy H. VERIFIED CUSTOMER
Beth was great! Very personable!
10/12/2024
Albert D. VERIFIED CUSTOMER
None
10/12/2024
Scott A. VERIFIED CUSTOMER
Thanks, Steve.
10/11/2024
Shirley A. VERIFIED CUSTOMER
so far I just drove it home and parked itThanks for asking
10/11/2024
Freda W. VERIFIED CUSTOMER
Beth did well. It took a little longer than in past. Almost 2.5 hours. But that is okay.
10/11/2024
Gloria D. VERIFIED CUSTOMER
Not sure how long this will stay on doesn’t fit like I think it should.
10/11/2024
Kenneth M. VERIFIED CUSTOMER
Great job. Service was excellent.
10/11/2024
Melanie G. VERIFIED CUSTOMER
Steve was great. He met me at the entrance, got me quickly checked in and was kind and professional.
10/11/2024
Vern W. VERIFIED CUSTOMER
Fast and easy way to get back on road
10/10/2024
Maurus B. VERIFIED CUSTOMER
Always go an excellent job! A very loyal customer here!!! Brenda Dageford
10/10/2024
Randy H. VERIFIED CUSTOMER
Did not repair tire that had nail in it I’ve been nothing but disappointed with Lewis since I bought my truck