When I was being checked in ,I told her I had Total care and showed her my card,she said oh we don't that When I picked up my car I showed them and they did go though my bill gave me the discounts. So everything worked out
10/4/2024
Jeff C. VERIFIED CUSTOMER
All good. All of the Toyota people I met in the service department were first class.
10/4/2024
Teresa B. VERIFIED CUSTOMER
Very disappointed with service from receptionist when I called to make appointment and later when I called to check status when vehicle was there. Also sign on desk states price on invoice INCLUDED 3% markup for credit card payment that would be discounted if paid in cash. When I questioned why I didn’t receive a discount from the invoice I was given, gal responded that sign was incorrect - and the additional for credit card payment is added when credit card is processed. Very deceitful! Also I’m glad that that I had sufficient cash on hand when I picked up my vehicle - only notice on additional for credit card is at payment desk. Not happy
10/3/2024
Kevin J. VERIFIED CUSTOMER
Beth was very professional and informative about the service I had set up on line.
10/3/2024
Terri N. VERIFIED CUSTOMER
Beth Ardal was excellant.
10/3/2024
Faith A. VERIFIED CUSTOMER
????????
10/2/2024
Donna M. VERIFIED CUSTOMER
It took over 4 hours to get new tires and a front end alignment with an appointment.
10/2/2024
Tammy H. VERIFIED CUSTOMER
This is my second oil change that took over 2 hours. Additionally, I asked for a noise to be investigated. The service representative told me it was due to us changing the brakes but not the rotors. We’ve never changed the brakes on this car. Lastly, after all was completed and I presented a coupon at check out, the service representative commented and seemed irritated that I didn’t present the coupon before servicing the vehicle.
10/2/2024
James Y. VERIFIED CUSTOMER
Definitely a vast improvement over prior visits. Feels as if the service staff actually listened to me, didn’t try to push anything extra, and got me in and out of there as quickly as possible.
Slight quibble should be restrictions on the TV in the waiting room. Fox News, MSNBC, or basically any news channel should be parental locked unless Lewis is endorsing a candidate. Plenty of other television content out there, and we shouldn’t all be held hostage by one elderly gentleman who is determined to make us listen to his political views. (This based on the 4 women who apparently also sat in the non TV room. One of them stated the gentleman purposefully turned the TV up when she left. Not saying that would make me stop coming, but I will say your nearest competitor doesn’t let people put it on news channels.)
10/2/2024
Mark G. VERIFIED CUSTOMER
Very satisfied
10/2/2024
Sara M. VERIFIED CUSTOMER
Thank you, Beth!!!
10/2/2024
Carol P. VERIFIED CUSTOMER
Excellent customer service!!!
10/2/2024
Chuck A. VERIFIED CUSTOMER
Expert service.
10/2/2024
Terry M. VERIFIED CUSTOMER
You, and it seems that everyone I deal with these days, wants me to fill out a survey about my experience. I am overwhelmed with these surveys. My time is valuable. Please stop sending these surveys requests.
10/1/2024
Jean M. VERIFIED CUSTOMER
????
10/1/2024
Jonathan F. VERIFIED CUSTOMER
Steve did a great job for us. He was personable, communicated effectively, and was kind throughout.
10/1/2024
Theresa S. VERIFIED CUSTOMER
Feel free to call me, ****-****-xxxx.
9/29/2024
Shelby H. VERIFIED CUSTOMER
I had an appointment at 12:30. They finished at 2:30. Two hours for an oil change is ridiculous! I can go to Jiffy Lube and be out of there in 30 minutes or less. I’m not sure why a dealership takes so much longer when all they’re doing is changing the oil.
9/29/2024
Janet S. VERIFIED CUSTOMER
Great customer service. Process of dropping off and picking up was very smooth. Excellent communication from Ray with updates and recommendations during service. Thank you!