I have confidence in Ray, however I had to callback to verify the tire rotation
Was done as the ticket did not indicate it. Also the ticket indicated a service review of several items but no list attached of what they checked. I give Ray high marks but it would sure help the customer to have the above attached to or on the check out ticket. Thank you.
9/18/2024
Sara M. VERIFIED CUSTOMER
Really great service! The only thing that I was not happy with was that I asked you guys to call my husband when the truck was finished because I was going to be at work. And nobody called him. I got a voice mail that the truck was done and didn’t get to listen to it until much later. Then I had to tell my husband to go get the vehicle. Other than that great service!
9/18/2024
Kristi P. VERIFIED CUSTOMER
Very quick and friendly
9/18/2024
Patrice H. VERIFIED CUSTOMER
The service change was very quick and communication was good. However, I was very disappointed to find that there is black oil smeared all over the roof and drivers side visor. I’m sure this could have been cleaned before returning my vehicle to me.
9/17/2024
Daniel G. VERIFIED CUSTOMER
Beth was great!
9/17/2024
Steve D. VERIFIED CUSTOMER
Ok
9/17/2024
Herbert I. VERIFIED CUSTOMER
Beth always does an excellent job in taking care of us and our Toyota.
9/17/2024
Laura D. VERIFIED CUSTOMER
Excellent service. Went above and beyond to check vehicle.
9/17/2024
Jay C. VERIFIED CUSTOMER
Beth did an excellent job of taking care of my wife’s Lexus!
9/17/2024
Dennis M. VERIFIED CUSTOMER
Beth was outstanding. She kept me informed while I waited for my Trick to be evaluated! I was impressed by her professionalism
9/17/2024
Michael S. VERIFIED CUSTOMER
Beth Knaup is the best!!!
9/16/2024
Rebecca C. VERIFIED CUSTOMER
Upon arrival I was greeted by name. The time of service was great and I was on my way!!
9/15/2024
Roy S. VERIFIED CUSTOMER
Everyone was friendly and helpful.
9/14/2024
Mary Y. VERIFIED CUSTOMER
Beth was so nice and very and told me about what was needed. I really appreciate that.
9/14/2024
Kathy B. VERIFIED CUSTOMER
Fantastic. Can I have her all the time
9/14/2024
Mike B. VERIFIED CUSTOMER
If a shop rag fee is always added to a repair bill it should be in the quote, and if the brake system is replaced the brake fluid has to be replace and it certainly should be in the price quote. I realized the quote was just out of a book but the book should represent the known cost before taxes.
9/14/2024
Shannon P. VERIFIED CUSTOMER
We had our Highlander in for transmission trouble , and no one could answer our questions about what was wrong with it. Only answer we could get was “it’s bad”. What was/is bad? “It’s just bad!” Maybe have someone like the tech call and explain what they found or make notes for someone to read to help answer something. Now we have to take it to another shop to find out what is actually wrong.
9/14/2024
Patricia P. VERIFIED CUSTOMER
Very professional and well done!
9/14/2024
Mark H. VERIFIED CUSTOMER
Your team is consistently friendly and professional. I have owned numerous Toyotas all of which have been serviced by your exceptional team. Keep up the great work and customer service. I look forward to future visits!
Dr Mark H