Lewis Toyota of Topeka Auto Repair Service

He was very reassuring as I came in with concerns about my car... and possible extreme problems and costs... but an oil change and a tire rotation was all that was needed... and I appreciated the information he gave me on the visuals on the front panel. MJH

Cost of oil change is excessive

Lewis Toyota was able to get me in within 30 minutes when I needed my battery replaced. The service was fast and I was able to get in quickly without an appointment. This was a lifesaver as a college student without any family living in town!

We are out of town. My brother has bought all his vehicles from you and gets them serviced with as well. He assured me you would help in my jam. Sure enough!! You did! I did not want to proceed without tail and brake lites. Thanks to all of you

Beth Knaup did great! ????

I had an appointment for my 20,000 mile Toyota care oil change and to fix a recall out on my Highlander. My appointment was at 1:15 and I was there for two and a half hours with an infant. It’s frustrating when you make an appointment and you still have to wait and do not get in at your appointment time. I then received a phone call the following day letting me know that the recall was not completed despite the paperwork saying that it was, and that I needed to reschedule another appointment for the recall. I live an hour away and so making it to town for these appointments and arranging childcare for my two kids is not easy and so I am very disappointed with the whole situation.

Situation was it resolved.

Ray is great!

Mr. Brown always has been awesome and kind to me whenever I have felt with him. I appreciate his great support and service to his job.

This was for a regular oil change service and rotation of tires. I'd mentioned a couple things to watch out for on this service from a couple of things I noticed on the previous service interval. When I went to pick up the vehicle, which was done in a timely manner, I noticed that they had not rotated the tires as requested, which was also on the invoice. I voiced my concern to Steve, who immediately followed up and with the previous concerns I had mention when I dropped off the vehicle, he made things right with the customer. Steve went above and beyond expectations of correcting the situation. As a maintenance managing professional myself, Steve did a great job at handling the situation and I think that any follow-up from this needs to be more with the technicians and the quality of service provided at the point wrench turning. I've never been a dealership person and always did most of my servicing myself, but as vehicles in life has gotten more complicated, I rely on Lewis Toyota to handle my vehicle maintenance repair needs. In parting, I would say a little more QA review needs to be done to make sure the techs are providing what is being requested and what the managers are conveying to the customer. Again, kudos to Steve for his follow-up and making the outcome of this interaction a positive one.

I was disappointed in how long it took for a simple oil change, but I was more disappointed that my car was dirty when they were done. The carpet was clean when I dropped it off, and it had dirt and grass on it when I picked it up. I expect to be treated with more respect.

Service was great as always. The only issue I had was that I had an appointment, but when I arrived, there were around eight vehicles in line ahead of me. It took around two hours and it usually doesn’t take near that long.

Excellent service, good communications.

Excellent friendly service.

Great,professional care for the customer.

They never spoke to me about what they did, if the cabin filter needed changed or they did and I don’t know what some of the charges were for. Last time I was there they would come in and tell me what needs to be changed. They didn’t put a new windshield wiper on the hatchback this time. But yet you charged me $160

Always good service, friendly & helpful!

Good service as always. It was a busy morning and you all took care of things quickly.

As always- the staff at Lewis Toyota were pleasant and professional.

He was very professional and friendly.