I will not do any more business with Lewis Toyota. I would discuss this matter with your service tech and service manger, Scott and Steve they should be able to give you all the details of my experience since I voiced to them about my 4 hour day for an oil change. I will also express to people I know and work with about my experience at your business. NO THANKS to coming back to your business!!!!
8/29/2024
Mariah B. VERIFIED CUSTOMER
This is the second time I have brought my vehicle in for service and the wiper fluid was empty and it wasn’t topped off. I hate to complain about something so small but I have had a few other not great service appointments and it’s just really frustrating after spending so much on a brand new vehicle and to have the service lack. I’m not sure if the recall was fixed on my car as there is no note of it on any of my paperwork. I didn’t get the usual paperwork I would get for the tire tread checks and whatever else is included in the inspection. Just disappointing again and makes me feel uneasy bringing it back
8/29/2024
Jessie V. VERIFIED CUSTOMER
Ray was very friendly and the service didn’t take long
8/29/2024
Angel C. VERIFIED CUSTOMER
Beth was super amazing!!
8/29/2024
Claudia T. VERIFIED CUSTOMER
excelent service!!! fast and friendly
8/29/2024
Fareed E. VERIFIED CUSTOMER
Good job
8/28/2024
Eric M. VERIFIED CUSTOMER
2.5 hours for an oil change with a 9:00 am appointment
8/28/2024
Jim G. VERIFIED CUSTOMER
Ray is good guy to work with.
8/28/2024
Charles C. VERIFIED CUSTOMER
Misleading pricing on your website compared to the actual billed amount
After jacking up the price they didn’t even reset the maintenance required warning on the dash display.
Very disappointing. Was planning on purchasing new RAV4 next spring but go to another dealer.
This is not the first bad experience with this service department
8/28/2024
Craig G. VERIFIED CUSTOMER
Beth is very friendly and helpful
8/28/2024
Gayle A. VERIFIED CUSTOMER
Greeted with a friendly welcome with instructions where to wait. Job well done. Thought there might be a sticker in door panel as reminder when next servuce due, but wasn't. We can keep track though. Thank you.
8/28/2024
Greg B. VERIFIED CUSTOMER
Paid over $300 for a service agreement a few months back. Was told wasn't in the computer system. Lucky for me I brought receipt from when I paid or would have been forced to pay.That right there questions your service department to follow through on things. Was also told would have follow up on this matter today, Did I get a call, nope....
8/28/2024
Walter I. VERIFIED CUSTOMER
Spent too much time in the waiting room. Should have had a loner car so we could go home and/or finish our errands
8/28/2024
Richard T. VERIFIED CUSTOMER
No comment
8/28/2024
Deb S. VERIFIED CUSTOMER
Scott was great today. What was frustrating is that no body answered the phone when I called to make an appointment. I had to leave a message, and nobody called me back. So, I just showed up at the dealership because I needed a flat tire fixed and I had a limited amount of time to get it in to get fixed. Your service department is not like it used to be. This did not happen this time, but recently you charged us 3% to use a debit card!! Not a credit card, but a debit card. I have been disappointed in your service department lately. I am also tired of your service department ALWAYS trying to up-sell me on something. It tiring to tell them NO all the time. Stop taking advantage of your customers because you are going to loose them.
Deb S
8/28/2024
Loren E. VERIFIED CUSTOMER
The job done was fine; not sure why it always takes several hours for the service to get done?
8/28/2024
Mark H. VERIFIED CUSTOMER
Thanks Beth for the friendly service!
8/27/2024
Sarah T. VERIFIED CUSTOMER
I bought a full set of tires at Toyota previously, which means I get balance & rotation free during oil changes. This is at least the 2nd, if not 3rd time I've been charged for it & had to call the dealership to get it corrected. It would be great if the person logging the charges would check that before I pay. Having to babysit the bill gets tedious.
8/27/2024
Phlip R. VERIFIED CUSTOMER
Beth gave very good service and very helpful. Very happy with the service Thanh you