I had appt and got totally ignored. 2.5 hour oil change. Charged for services not performed
Very unsatisfactory
3/21/2024
Bradley S. VERIFIED CUSTOMER
When we purchased our 21 Highlander from you we only received 1 key. Would really like a 2nd at a good price
3/21/2024
Taylor O. VERIFIED CUSTOMER
I was charge a diagnostic fee of 165 which is your normal rate which is understand able. Then a miscellaneous of 24 dollars with no explaination and lastly I was charged the Visa fee for using my card. I have to say the last one is a first at a privet company. A break down of parts and cost was not provided I was just given this is how much it costs by service department no parts numbers or justification for the cost. I find it hard to beleive a compressor for a car is 1k alone which is close in price to the compressor a house would run on. The service adviser was friendly that I talked to and tried to help and provided great customer service. Other then that I would really work on your transparncy of pricing.
3/21/2024
Patricia F. VERIFIED CUSTOMER
Chris was courteous, helpful, respectful and most accommodating. I appreciate service like that!
3/21/2024
Sam W. VERIFIED CUSTOMER
It could had been handled better.
3/20/2024
Patricia B. VERIFIED CUSTOMER
I liked working with Beth. The only thing different I would have liked was that they would have brought my car to me rather than me walking with bad knees trying to find where "on the hill" was
3/20/2024
Mickey S. VERIFIED CUSTOMER
Beth and the level of service she provides is a consideration when I buy my next car. I drive 60 miles to get my vehicle serviced by her, 120 round trip.
3/20/2024
Sanchez Professional. VERIFIED CUSTOMER
Thank you so much for your service!!
3/20/2024
Amy S. VERIFIED CUSTOMER
Listen to your customers more. I wasn’t looking to be sold a lot of repairs each and every time I come in. I appreciate that you look out for my vehicle, however, I’m not interested in your new toy that you would charge me $200 to have used. Your prices are astronomical. I’ve asked on several occasions to not work with Beth. While she personable, she doesn’t listen. Please help me understand. I don’t enjoy bringing my car in when I know I won’t be listened to.
3/20/2024
Seth M. VERIFIED CUSTOMER
Lewis always provides the best automotive service hands down.
3/20/2024
Sandrs J. VERIFIED CUSTOMER
I've been bringing my truck there ever since I've owned it and have never been unhappy with the service. You guys are terrific!!
Thank you for your outstanding service
3/19/2024
Sara F. VERIFIED CUSTOMER
The personal are always friendly and ready to help
3/19/2024
Anna C. VERIFIED CUSTOMER
Some troubles but to be expected good service no issues with communication.
3/17/2024
Libby S. VERIFIED CUSTOMER
Took to long to just repair a tire.
I didn't want any other service done.
Won't be back.
3/16/2024
Sierra T. VERIFIED CUSTOMER
Steve was great, but my tires were supposed to be rotated with my service package, and that was not completed, and I have to come back another day to get it done.
3/16/2024
Monica C. VERIFIED CUSTOMER
I’m new to this Toyota location/new to Kansas. I was a little concerned hearing other customers complain about all their long wait times. But my personal experience, was good (expected for a Friday.) Ray quickly greeted me, checked me in, offered a tire selection and kindly applied a discount AFTER the fact (I forgot I had a coupon.) this, I’m sure would have upset most techs; however, Ray stood professional and was quick to get me out. Thank you. I’ll definitely be back!
3/16/2024
Rena C. VERIFIED CUSTOMER
Great service!
3/15/2024
Tate S. VERIFIED CUSTOMER
Awesome service an works with the customers exceptionally well.
3/15/2024
Stephanie M. VERIFIED CUSTOMER
Service Reps today were very helpful, courteous, & friendly. Left feeling better about the visit than I have on more recent visits.
3/15/2024
Henry A. VERIFIED CUSTOMER
Scott was friendly and professional!! We appreciated his help with the system of texting between us and the technician!’