When I returned the next day due to not having the parts available the day of service she didn’t even remember who I was or what I was even there for, mind you that I wasn’t even gone from there over 12 hours. Did not explain to me why things were not done as expected by the recommendation of the quote till I asked. When I asked about coupons I saw on your Lewis Toyota website couldn’t even answer them or if it was even a correct coupon. Was very snarky and rude and didn’t like her attitude towards me on either day! I also have something all over my steering wheel and can’t seem to get it off!!
3/15/2024
Stephanie M. VERIFIED CUSTOMER
Total lack of communication/updates of any kind. Was told that the original Service Rep was out & everyone else was too busy with their own customers to bother with anyone, meaning no one covered down. When I called was told no one was available but I would get called back. Guess what? Never had a single call returned. Only finally got an update when I came up in person. Apparently part's didn't arrive until a day later than expected. I understand delays in getting parts. What I absolutely cannot understand is the total lack of customer service & assistance. Was without a vehicle for a week. No one ever mentioned a loaner vehicle until day 4, but then was told none were available after all. (Was told the vehicle would be ready by 5 after I'd been told parts didn't arrive until 1100 that morning, the mechanic had lunch at noon, & it was a min 8 hr job. It wasn't ready by 5.) When my vehicle was finally ready, I was never given an overview or told what was done to the vehicle. Or if any other issues were found that I should be aware of. I've been to several Toyota dealerships for maintenance over the years, across multiple states. This location has taken top place for being the worst.
3/15/2024
Linda F. VERIFIED CUSTOMER
Was not very happy with scott.He lied to us by telling us we had an oil leak that needs immediate attention and after times asking him where he wouldn't answer,then when I kept asking he finally he finally went back to the video and looked he admitted that there wasn't anything. We asked if it was covered by extended warranty, but he didn't like it because we bought the car in Lawrence, that's because you only had 4 on your lot at that time or we would have bought from you. I don't like hi pressure and being lied to. It wasn't a very pleasant visit. I doubt that we will be back.
3/15/2024
Manny A. VERIFIED CUSTOMER
After I was driving down the road, I received the report from the technician. Indicated a battery problem, but nothing was said about it when I left. Plus did not show my tires were rotated, which is one of the things that is supposed to be done
3/15/2024
Alisande C. VERIFIED CUSTOMER
Ray is great every time I deal with him
3/15/2024
Douglas B. VERIFIED CUSTOMER
Ray’s the best in the whole Wild West!
We hope you liked your tea.
3/15/2024
John H. VERIFIED CUSTOMER
Beth is great to work with.
3/15/2024
Gary B. VERIFIED CUSTOMER
thank you
3/14/2024
Reuben L. VERIFIED CUSTOMER
Not ready to trade in at this time but thanks anyway
3/14/2024
Linda V. VERIFIED CUSTOMER
My car still says maintenance needed soon. This is the second time that I have will have to come back to have you reset that gauge. It happened one other time I was there.
3/14/2024
Maurus B. VERIFIED CUSTOMER
You all are always top notch! Thank you for taking such good care of my vehicle!!
Brenda
3/14/2024
Phil G. VERIFIED CUSTOMER
Simple oil change took 3 hours. Oil smeared on both front fenders and
Hood. Oil on passenger seat, glove box, steering wheel center and rim. Super sloppy. Don’t plan to return.
3/13/2024
Kevin R. VERIFIED CUSTOMER
She always goes beyond the expectation, I value input and applaud her professionalism!
3/13/2024
Jerry M. VERIFIED CUSTOMER
I was told at the time I picked up my car, that it took longer than it should have. I appreciate the honesty. Sometimes, things don't go smoothly, but that's life. I love my car, and I like the professional attitude I see.
3/13/2024
Vanessa S. VERIFIED CUSTOMER
Great experience with the student
Service department today. Thank you.
3/13/2024
Curtis N. VERIFIED CUSTOMER
Worked with Ryan in parts, Beth in service and the scheduling team; both knocked it out the park.
My wife was driving from 90 miles away with her Mom in tow (with dementia) and with the brake pad wear indicator letting her know she was close to metal on metal.
Scheduling shifted my appt, Ryan had the parts in place (ordered same-day from Lexus in KC), Beth had the appt right on time and my wife was back on the road in a very short turn-around.
Thank you.
3/13/2024
Claude C. VERIFIED CUSTOMER
Very helpful with everything that I needed fast and courteous
3/12/2024
Jeffrey W. VERIFIED CUSTOMER
Beth was very kind and friendly.
3/12/2024
Christina R. VERIFIED CUSTOMER
He was very friendly!
3/12/2024
Monica W. VERIFIED CUSTOMER
The woman I was sitting with in the waiting room left and returned shortly. She returned because she had marked her tires and was supposed to get a tire rotation. Her marks had proven they had not done the service yet charged her for the service. I have no faith mine were done as well even though I was assured the supervisor had watched them. He admitted he had some lazy techs. It was poor service recovery and broke what little trust I had with your company. Also he said they would check my shocks in the service I was receiving at the quote time but when it was complete he told me I needed to make another appointment for assessment and didn't know if they were looked at during this appointment. Overall the experience was very poor. Not impressed at all. None of my concerns were addressed and I'm not sure I can trust I even received the services I paid for. Do better.