The service was fine. But here is what I think is a simple little suggestion that would be “the cherry on top.” When the car is finished, give it back with clean windows. Maybe there is more involved than I am aware of, but taking just a few minutes to clean the outside of the windows and sending the customer on her/his way with cleaner windows, to me, would be such a nice little touch of customer service. I know it would put a smile on my face. As an older person with some mobility issues it would delight me.
1/30/2025
Robert K. VERIFIED CUSTOMER
Thank you
1/29/2025
Don A. VERIFIED CUSTOMER
Difficult job well done! Thanks so much for your patience.
1/29/2025
Christopher T. VERIFIED CUSTOMER
Great service!
1/29/2025
John H. VERIFIED CUSTOMER
Beth is great to work with.
1/29/2025
Henry K. VERIFIED CUSTOMER
Fast and easy
1/29/2025
Edna T. VERIFIED CUSTOMER
She came and went over the inspection with me and told me I needed to replace the battery and tires but everything else was fine. So I told her I would wait awhile on doing that. So I paid my bill and left. From Toyota I went to Walmart when i started my car it made a very funny sound like a whining noise which it was not doing when I took my car to have the oil changed. So I immediately took it back to Toyota. And told her she needed to take a ride with me. Told her about the sound it was making. So we drove around the parking lot at Toyota she agreed it shouldn’t be doing that so she took it back and had the mechanic check it out she comes back and tells me it’s my alternator. I ask her if he checked my battery why didn’t they tell me this the first time it wasn’t put on the check list of things that needed to be done. So I’m very disappointed and confused. My car was running good no different noises. It seems for the last couple of times I bring it in to have the oil changed they mess something else up and I need to have it repaired. So I am very disappointed and I’m not sure if I will be a costumer there anymore. After 19 years.
1/28/2025
Henry K. VERIFIED CUSTOMER
Price to high on total bill
1/28/2025
Joseph M. VERIFIED CUSTOMER
You’re welcome
1/28/2025
Nancy N. VERIFIED CUSTOMER
I was curious if someone could explain the additional service I needed and quoted at $118
1/28/2025
John T. VERIFIED CUSTOMER
She did a nice job! Good personality!!
1/28/2025
Patrick B. VERIFIED CUSTOMER
I had a used car inspection ($175) and an oil change. My bill was $336.67! That’s beyond ridiculous! I paid $65 at Reliable Toyota in Springfield. I paid $65 at Sharp Honda.
I can’t tell you how happy I am that we decided to buy a new hybrid CR-V 2 weeks ago instead of the new Highlander that we were seriously considering!
An extra $50 on an oil change is a small price to learn such an important lesson! SEE-YA
1/28/2025
Kevin C. VERIFIED CUSTOMER
All was fine, though my indicator light "maintenance req'd" is still on after my tire rotation and balance on Friday. I'd get it turned off myself if possible.
1/25/2025
Matt S. VERIFIED CUSTOMER
Beth was great. Professional, friendly, and answered additional questions I had.
1/25/2025
Linda W. VERIFIED CUSTOMER
Ray was friendly but was professional and was efficient in getting my car in and out of the service area. He explained everything that was done to my car and answered all of my questions.
1/25/2025
David B. VERIFIED CUSTOMER
Beth does an excellent job and keeps track of the work I need done. I appreciate her work.
1/25/2025
Marshall M. VERIFIED CUSTOMER
Steve went WAY above and beyond to compensate for several delays that were out of his control. I could not be more satisfied and could not give any higher praise than what I am giving Steve for the absolutely SUPERIOR customer service. THANK YOU Steve.
1/25/2025
Jeremiah K. VERIFIED CUSTOMER
I scheduled an oil change and a chip repair on same visit, brought out my keys only to have to be reminded about chip repair.
And the lady that took my appointment acted like she had an attitude when i scheduled oil change and chip repair at same time.
1/24/2025
Kelly D. VERIFIED CUSTOMER
Thankyou Beth for as always providing me a quick, perfect service experience. She was very polite, answed my questions and I always feel good about Lewis servicing my fj. Wont go anywhere else.
Thanks beth