It took less than 20 minutes for my “last” service. What was supposed to be a full check - tire rotation, fluids filled and lights inspected. I left there, tires were still in same position, I have a running tail-light out, and my fluids were not topped off. This is the third time I’ve brought my car there for service and have not got the services expected.
3/11/2024
Patricia J. VERIFIED CUSTOMER
The amount I was first quoted was not the amount I ended up having to pay. And the service tech did not rotate the tires until I pointed out that they were not rotated. I actually marked my tires before coming in because last time I was there. I didn't think they rotated them then either. So they did take it back and rotate the tires, but they didn't rotate him right.All they did was move the front ones to the back. That's not how you rotate tires.
3/11/2024
Thomas S. VERIFIED CUSTOMER
I selected the 75k mike service for my Tundra, which the app indicates a laundry list of inspections, including an oil change. When I was contacted to pick my truck up I was told the service completed was tires rotated only. I spoke with the cashier who seemed completely clueless. She indicated the 75k mile service was just a tire rotation. I had to show her on your own app what the service included. She acknowledged the app and what it listed, however, she indicated the app was incorrect. I spoke with Scott Beaman, who initially told me he checked the oil and it did not not replaced. Scott then told me my oil was changed in June 2023, so there was no need to change it again. I encouraged him to check the oil again, this time I checked it with him, he immediately noticed it needed to be changed and was very low on the dip stick. Scott apologized and got my truck back into the show and got the oil changed quickly, without charge. Scott made a frustrating experience better.
3/11/2024
Sheryl B. VERIFIED CUSTOMER
Good job!
3/8/2024
James S. VERIFIED CUSTOMER
Thanks for getting my FOB ready on such short notice!
3/8/2024
Gerald M. VERIFIED CUSTOMER
Like the new approach of the items needing cleaning or replacing being photographed and sent via text. Makes the decision easier for me. I pretty much trust LT when they say something needs repaired, cleaned or changed for both my cars for many years now.
3/8/2024
Joshua S. VERIFIED CUSTOMER
Thank you Beth!!
3/8/2024
KELLY M. VERIFIED CUSTOMER
Told me how long it would take and he was right on time. Also, provided me a quote that I asked for. Thanks
3/8/2024
Darlene T. VERIFIED CUSTOMER
Thanks for your service! Excellent customer service. Steve Ramer is an awesome representative for Toyota. Thanks again!
3/8/2024
Brian P. VERIFIED CUSTOMER
I had a scheduled appointment for an oil change. I was there for 3hrs 40 minutes. Nobody ever checked on me in the waiting room. No explanation of any delay or why it would take that long for an oil change.
3/8/2024
Mitch C. VERIFIED CUSTOMER
Beth and her team did an excellent job. I continue to trust Beth and her team to keep our vehicles well maintained. Thank you.
3/8/2024
Leann B. VERIFIED CUSTOMER
Ray was polite and got the work done. I was disappointed that the appointment took over 2 1/2 hours. I also miss the days when someone spoke to you about your vehicle and any issues encountered. Now I see that I receive a video. Weird. Customer service isn't what it once was.
3/8/2024
Craig M. VERIFIED CUSTOMER
I had an 8:45 appointment for a tire rotation and oil change, I pulled in at 8:30 and didn’t leave until Noon.
This was my first time for service on my new Tundra, so I will not be waiting at the dealership in the future.
3/8/2024
Jeanne K. VERIFIED CUSTOMER
Very satisfied. Staff were very kind and courteous.
3/8/2024
Eileen Y. VERIFIED CUSTOMER
Nice people, clean place, tganks for water
3/8/2024
Doug W. VERIFIED CUSTOMER
My appointment went well, out quickly, in less than an hr.
The service addressed what needed to be done.
3/7/2024
Ken O. VERIFIED CUSTOMER
Beth was the best rep I’ve had there. Thank you for her
3/7/2024
Larry L. VERIFIED CUSTOMER
Excellent customer service! Efficient and friendly. Made my day painless. Thanks!
3/7/2024
Melissa G. VERIFIED CUSTOMER
Beth is wonderful!
3/7/2024
Sally F. VERIFIED CUSTOMER
Done in timely manner, nice comfortable waiting area with wonderful coffee machine.