Ray done a great job. Very pleasant to talk to and deal with.
1/22/2025
Teresa B. VERIFIED CUSTOMER
When I dropped off the vehicle, asked if I needed to do anything for 4 WD drive - which I thought I had. Tech (I think it was Ray) said he would check if the vehicle had that feature. Never received the answer. Never received a call about the service done on the vehicle or told when it was done. Never received a text on status. Never received the inspection report that was done. When I came back to check if I vehicle was done - it was - receptionist’s comments regarding my concern on no communication - text system must not have been working - sounded like it was no big deal not to communicate with customers .
1/21/2025
Laura N. VERIFIED CUSTOMER
Typically with an oil change and inspection I receive a report on the status of tires, brakes, etc….I did not receive a report. Additionally, my tire pressure was a little low when I took my car in and when I picked it up the tire pressure was the same so it makes me believe the inspection did not happen. When I dropped the car off I specifically asked for an update on the life of my tires, but nothing was shared. It is also incredibly frustrating to pay $95 for an oil change.
1/21/2025
Jan I. VERIFIED CUSTOMER
I made an appointment
Was there before the appointment time
Checked in
Sat in the lounge while other customers came and went
Waited 2 and a half hours+, finally asked when it would be finished and it had been done for awhile key’s sitting on an empty desk !!!!
No real apology or compensation for neglect of communication with me!
Not great or good customer service!!!
1/21/2025
Sheryl S. VERIFIED CUSTOMER
Awesome job and service provided by certified and professional technicians and staff! The best after sale experience ever!
1/19/2025
Rodger K. VERIFIED CUSTOMER
Beth K was great but rest of service dept including Ray was poor. Had my truck 5 weeks and didn’t even order the tire that was needed, drove truck home on spare and bought tire elsewhere. Slow in returning calls until Beth got involved
1/19/2025
Linda N. VERIFIED CUSTOMER
Beth was very pleasant and took good care of me.
1/19/2025
Janet H. VERIFIED CUSTOMER
I was very satisfied with the service I received. Everyone pleasant and the car was ready in short order.
1/18/2025
Holly F. VERIFIED CUSTOMER
Steve and Angel were WONDERFUL
1/18/2025
William M. VERIFIED CUSTOMER
Beth and the other employees at Lewis Toyota took care of me today. Everyone was polite, and the price for the services rendered seemed reasonable. Beth described what was wrong and what was resolved in a way that was easy to understand. Hopefully I don’t see you all for a while, ha, but when I need more service and maintenance for my Camry I will most likely be back!
1/18/2025
Matt R. VERIFIED CUSTOMER
Steve is great.
1/18/2025
Brandon B. VERIFIED CUSTOMER
I appreciated how he listened and kept things cost efficient.
1/18/2025
Kathleen B. VERIFIED CUSTOMER
Beth is wonderful
1/18/2025
Rex L. VERIFIED CUSTOMER
We made an appointment for 10:00 and it took 2 hours to get an oil change, why did I make an appointment, every body in the waiting room waited at least 2hour for there cars. We were told it would take 1 to1:30 that needs to be looked at, we have had good service, so something’s wrong i
1/18/2025
Carol W. VERIFIED CUSTOMER
Great job in getting my car done when I really needed it . The car needed its 90,000 mile update and although reap busy they got my car done sooner than they expected. Service personnel did a fabulous job. Really friendly and accommodating
1/18/2025
Dorothy F. VERIFIED CUSTOMER
I've worked with Steve when he was in sales and now in the service area. He is an excellent representative for Toyota. I always feel very comfortable with him,knowing he isn't going to talk down to me and is always caring about my needs.
1/17/2025
Margaret B. VERIFIED CUSTOMER
She was very kind and checked to see if we were eligible for a military discount.