Bryce was great. He was very informative and worked hard to ensure that I received correct pricing on my services today. I was very confident in his decision making abilities. I trusted him as if I had done it myself. Thank you!
10/8/2024
Victoria A. VERIFIED CUSTOMER
Solo un detalle no le pusieron la fecha de nuevo cambio de aceite y no me marca el millage,de rodo lo demas.muy bien servicio
10/8/2024
Bently T. VERIFIED CUSTOMER
I had brought my vehicle in the previous Saturday prior to the radiator being replaced for normal maintenance when it was discovered that I had a leak in the radiator and it would have to be replaced. I asked a very simple question as to how much will it be approximately and the technician, who was new, asked his supervisor who told him about $500. I thought that was reasonable however after I brought the car back for the service I was told it would be over $1,000 !!!!
I was and still very angry about this big difference in cost and have decided to no longer have my car serviced at Smart and will now buy and use Honda vehicles. I will be advising family and friends and coworkers in Madison of what occurred and to think twice about doing business with Smart.
10/7/2024
Debra M. VERIFIED CUSTOMER
Excellent explanation of service as well as answering any questions.
10/6/2024
Joe J. VERIFIED CUSTOMER
My first experience in Madison with Smart Toyota, after more than 30 years of living in the Philadelphia area and having my Toyota serviced there, was a positive one. Bryce was very helpful and pleasant. The wait time for Express Service was a little longer than I had hoped but it’s something I’ll just have to get used to. Again, overall, it was a positive experience, and I will return for my next service at Smart Toyota.
10/6/2024
Segar M. VERIFIED CUSTOMER
Thanks ????
10/6/2024
Marc W. VERIFIED CUSTOMER
William did an excellent job of meeting my vehicle service needs.
10/6/2024
Nicholas F. VERIFIED CUSTOMER
Your car wash didn't do a great job on my car, but it was a free car wash. I don't have any problem with it, but that is the level of nitpicking it took to find any small issue. Everyone was helpful and polite. I am very pleased with the service I received.
10/6/2024
Stacy B. VERIFIED CUSTOMER
Mallory did a fantastic job handling my warranty claim, working on my behalf to get the claim approved. She kept me updated and made the process smooth and painless for me. This was the first repair I've needed for this vehicle, and for any future repairs I'll be certain to return to Smart Toyota.
10/6/2024
Penny K. VERIFIED CUSTOMER
Did a great job, very professional
10/6/2024
Sara W. VERIFIED CUSTOMER
In reservations for service, can you add a note about which area to report to? Sometimes I need to go to the Express area, sometimes I need to go to the regular service area. Your check in takes time and it’s awkward to then find out I’m in the wrong part of your building. Justin was great.
10/5/2024
John O. VERIFIED CUSTOMER
Very professional and courteous.
10/5/2024
Ardis V. VERIFIED CUSTOMER
Paul’s explanations were calmly thorough and to the point. I felt put at ease.
10/5/2024
Shelby W. VERIFIED CUSTOMER
Daniel was phenomenal! He was able to work my vehicle in for services and everything was super speedy. Highly recommend!
10/5/2024
Cward U. VERIFIED CUSTOMER
Great service! Thank you!
10/5/2024
Lois W. VERIFIED CUSTOMER
Great service!
10/5/2024
Rachael W. VERIFIED CUSTOMER
Jesse was great, service was very fast. Thank you!!
10/5/2024
Darcy Sheriff. VERIFIED CUSTOMER
Joel was very professional and helpful, he gave us good service as Smart Motors always has.