Good communication and honest appraisal of the work that needed to be done.
10/5/2024
Floyd S. VERIFIED CUSTOMER
These messages are going to my wife’s phone. Please use my phone #number! Please which to my # which is ****-****-xxxx. Thanks!
Floyd S
10/5/2024
Rosemary D. VERIFIED CUSTOMER
I’m not skilled w/ an iPhone,!and am not online. Can give paper, voice, text responses - but nothing complicated w/pphone.
After all, am quite elderly????
10/5/2024
William Lease. VERIFIED CUSTOMER
I thought when I brought the car in I had service agreement but it had expired, I didn’t know that till I walked in the door
10/5/2024
Linda W. VERIFIED CUSTOMER
Love the staff at Smart Toyota!
10/5/2024
Amy S. VERIFIED CUSTOMER
I appreciated being kept informed about how my service was going.
10/5/2024
Inga B. VERIFIED CUSTOMER
Gregorio was great!
10/5/2024
Michael W. VERIFIED CUSTOMER
Very happy with Ian.
10/5/2024
Renae Q. VERIFIED CUSTOMER
Smart service department provides great customer service and today was another great experience.
10/5/2024
Rachael W. VERIFIED CUSTOMER
Joel was awesome and helped me choose my new tires. Great service!
10/4/2024
Brian B. VERIFIED CUSTOMER
Extremely competent thorough and knowledgeable . Understood what my goals were and met them. Explained answers to questions
10/4/2024
Veronica D. VERIFIED CUSTOMER
Sean was great. Clear and honest communication. Excellent service.
10/4/2024
Laurent S. VERIFIED CUSTOMER
Yeah, Joey was pretty helpful this morning. He pointed out that I need new tires soon and gave me pricing on a set.
10/4/2024
Cindy G. VERIFIED CUSTOMER
Made appointment on line and the web site automatically populated the request as a drop off and there was no way to change it. In comments I wrote that I would be waiting for the car. The comment was ignored and when I arrived at the dealership they expected I would drop the car off. We were ready to leave and the staff did everything they could to
Handle our service quickly but unfortunately it still took almost two hours to have our 5000 mile service completed. You should fix your web site or warn customers that only drop off service appointments are available on line. I will remember this when I purchased see my next vehicle.
10/4/2024
Robert O. VERIFIED CUSTOMER
I brought my car in to see why my horn doesn’t work. After receiving the estimate and paying my bill I got to my car and the horn still didn’t work. Greg the tech tested with the same result. He informed me it would be another hour to diagnose the issue. I’m not sure why they didn’t test the horn before telling me it was fixed. I left upset. For some reason I don’t know the horn did start working an hour later.
10/4/2024
Beau B. VERIFIED CUSTOMER
Thank you!
10/4/2024
Diane B. VERIFIED CUSTOMER
I really appreciate that Toyota ‘did right by us’ in covering this repair to the cable that connected to the seat lock (that allows one to disengage lock for putting seat flat for hauling) & housing. I appreciate the technician’s (Paul?) thorough explanation and effort in getting this taken care of. Thank you!